Office Manager

Office Manager - Based in Kenilworth - £30,000 - £34,000 plus excellent benefits - Working for a very successful family run business.

The Role

The Role will be responsible to the Financial Controller and will be broad ranging in its scope. Given the dynamic nature of the operations department, daily agendas can change very quickly so time-management and the ability to prioritise is essential. The role includes, but is not limited, to the following:-

• Telephone call handling - first respondent.
• Credit control and handling of subsequent queries
• Sales order administration
• Service administration (only in event of holidays)
• Reception
• Responsible for the office image
• Outgoing post
• Invoice query administration
• Ad-hoc administration
• Order stationery & engineer's overalls
• Truck ordering & invoicing
• Booking travel/accommodation
• Report any troubleshooting issues with laptops/phones
• Compilation of engineer's job sheets & time sheets
• Administering company vehicles
• Administering telephone contracts with mobile and landline providers
• In charge of booking in parts & parts invoicing
• Fleet management
• Implementing and maintaining procedures / office administration systems

Skills & Experience required,

• Must be an excellent communicator - especially over the telephone with the ability to build relationships with frequent callers
• Will have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sorted
• Technical competency is not essential but the candidate would be capable of logical thought processes
• Key attention to detail
• Will have a degree of commercial awareness and the need to achieve jobs on or below budget
• Will be very customer-focussed and will keep his/her promises
• Have strong MS Office skills (Word, Excel and Outlook)
• Sage Line 50 Accounts experience preferred but not essential
• Ability to prioritise workload
• Whilst not essential, an interest in managing Company social media accounts may add an extra dimension.