Office Manager
Leamington Spa | £35,000 per annum + quarterly bonus | Full-time, Permanent
Job Purpose
We are seeking an experienced Office Manager to join our Sales & Events Team at Make UK's Conference venue - Woodland Grange, in Leamington Spa.
In this role, the Sales Office Manager will assist the Revenue Manager in achieving revenue targets by supporting the sales team in conversion of incoming conference & event enquiries to confirmed bookings.
Contribute to effective event planning, coordination & upselling during the final details stage.
Customer relationship management, encouraging repeat business and growth of key clients.
Responsibilities

• Receive sales enquiries and convert into contracted bookings through generating proposals and following up with clients through effective communication.
  


• Conformance with the specified standard operating procedures for receipt of telephone enquiries.
  Following BDRC guidelines
  


• Tracking enquiry and provisional booking follow-ups daily in accordance with follow up deadlines.
  


• To liaise with clients in respect of co-ordination of event bookings ensuring all requirements are captured in advance of the event running.
  


• To assist the Revenue Manager in achievement of monthly sales revenue targets.
  


• Undertake after sales telephone activity post event as well as regular customer relationship management (CRM) activity.
  Following BDRC guidelines
  


• The effective application of diary management to ensure optimisation of letting capacity and yield achievement.
  


• Prepare pro-forma invoices for the finance team to then issue to clients whilst also resolving any invoice queries with the clients directly.
  


• To integrate and maintain positive relations with the broader venues team through effective relay of information concerning events running.
  


• To offer support to the wider sales team to achieve their business objectives.
  


• Ensuring all sales SOP's are in place and kept up to date.
  


• Carry out annual appraisals and record all HR related detail.
  


• Authorising of invoices and Purchase orders
  


• Attend all internal meetings as sales office representative.
  


• Represent all Woodland Grange staff at the national Staff Forum meetings.

Person Specification

• Demonstrable experience in Office Manager, events management or events coordination.
  


• Background working within a busy events/conference centre or hotel type establishment.
  


• Commercial understanding of events management


• Knowledge of Kinetics software - beneficial, not essential.

Benefits Package

• Quarterly Bonus Scheme


• 26 Days Holiday + Bank Holidays


• 4-8% matched pension


• Christmas Closure


• On-site Parking

The Manufacturers' Organisation | Make UK
Established in 1896, Make UK is the employee's platform for all those in the Manufacturing industry.
They champion and celebrate British Manufacturing and Manufacturers, bringing people together to build upon the evolution of a growing industry, providing a large range of support services to its members.