Office Team Leader

Would you like to work for one of the leading training and apprenticeships providers in the West Midlands?

With over 50 years’ experience in their industry, this multiple award-winning company has a huge reputation based on integrity and core values, which are at the heart of their success and to the people that work for them.

On offer is a friendly supportive environment to work in, where as a training provider, they naturally encourage their team to complete qualifications relevant to their role and offer career progression.

What we need from you as an experienced Office Team Leader:

• You will need to have experience working in a similar industry and have knowledge of training/apprenticeships and funding
• Experienced in using MIS systems
• Good working knowledge of MS Office and computer systems in general
• Previous experience managing a small Office Team
• Excellent customer service skills - both face to face and over the phone/email
• Strong attention to detail and expect this from the team you work with
• You will be well organised, with experience meeting deadlines
• Hold a UK Driving Licence, with access to your own vehicle

What this role involves:

Reporting to the Manager, you will be responsible for managing a small team of administrators and reception staff. Your duties will include but are not limited to:

• Organise daily work flows to optimise efficiently
• As a team you will work to deadlines which all have to be met
• Working with key stakeholders and partners that require information to be uploaded correctly and on time
• Audit function - as a team you are responsible for compliance and securing funding
• Organise daily tasks, working alongside the senior managers and directors in the business to ensure their needs are met
• Constantly look for ways to improve the efficiency of the department by improving processes and systems
• Carry out yearly appraisals with each team member and monthly 1:1s to discuss output, areas of good practice and other areas to improve
• Occasionally visit other locations to support team members

Salary/hours: £23,000 - £27,000 per year. Working Monday to Thursday 8.45am - 5pm and Friday 8.45am - 4pm. 45 minutes lunch break each day.

Benefits:

• 25 days holiday, plus Bank Holidays
• After 1 years’ service an additional 1 day given for time off on your birthday, an extra day is accrued each year for the next 4 years to a total of 30 days holiday
• Pension scheme
• Friendly and supportive working environment
• Annual events

Please apply now!