Customer Experience Team Leader

Would you be interested in joining the dynamic team of a leading manufacturing company to contribute to their customer service achievements and become part of their rich 200-year history? Would you enjoy a position where every day brings new opportunities and exciting challenges? If so... read on!!

This fantastic opportunity will allow you to step into a role where you will lead and support 4 team members within their Export Customer Service and Credit Control divisions - no day is the same!!!

JOB TITLE: Export Customer Experience Team Leader

HOURS: 8:00am - 4:30pm

LOCATION: Smethwick

SALARY: £31,000

START DATE: ASAP

BENEFITS: 26 days holiday, plus Bank Holidays, hybrid working after successful probation period, free onsite parking, Excellent Pension Scheme

CULTURE: Friendly team, down to earth and sociable working environment

Your new role:

• Help engage with UK and International customers via phone, email, or chat.
• Oversee the sales order processing for both UK and International sales orders.
• Manage queries ensuring a positive Customer Experience.
• Ensure accuracy and efficiency in order processing and timely response to exports for overseas customers.
• Enhance team performance by providing regular team meetings and training.
• Work closely with internal teams such as sales and warehouse, including international offices.
• Lead and manage the credit control team to ensure effective credit management.
• Manage the aged debt for UK and Ireland receivables.
• Develop and execute plans to reduce outstanding aged debt balances.
• Oversee monthly reports for both teams.
• Prepare monthly sales forecasting reports.

To excel in this role, you will offer:

• Experience with sales order processing
• Team leader or management experience
• Excellent communication skills
• Proficiency using MS Office and CRM systems
• Ability to work to tight deadlines and SLA's
• A warm and professional manner
• Good attention to detail

Next Steps:

If you're interested in this position and have the skills and attributes listed above, then please apply today or for more information contact Sophie on /

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