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Form of work
SalaryCustomer Service Team Leader
Pay: £22.51 per hour, 37 hours per week (part time wouldn't be considered)
Length: 6 months initially
Please note - applications without experience of social work will be rejected.
Are you an experienced Customer Service Team leader?
Do you thrive in a target driven environment with the ability to motivate the team around you in overachieving?
If the answer is yes, this is a role not to be missed!
On behalf of Walsall Council, Opus People Solutions are seeking a talented & enthusiastic Customer Team Leader, who can drive a team to achieve their full potential.
You will need to be passionate about all elements of customer service and have the desire to enhance the customer journey, by coaching and influencing your teams to believe that people are at the heart of everything they do. You will bring significant experience of social work, modelling good practice and providing advice in complex situations.
No day will be the same, but the main purpose of the role is to Lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience while promoting a positive working culture and championing new ways of working. Along with Identifying and developing opportunities for continuous improvement, developing & using digital channels for customer access and management.
Successful applications will need to possess and be able to demonstrate the following attributes;
- Ability & experience to lead a team of 10 or more.
- Ideally a social worker
- Must have experience of strength-based approach and social prescribing
- Identifying and undergoing coaching & progression for team members
- Training new starters creating a welcoming environment and a clear training plan
- Experience & success in achieving targets with the creativity to share new ideas on achieving above and beyond customer service.
- Available to start your new role ASAP
This is a hybrid role, where you will be required to be in the office depending on business needs. Working hours are Monday - Friday, 37 hours per week.
If this is the role for you, please apply now to start the application process or to find out more!
Please note - applications without experience of social work will be rejected.
