On Board Host

About the Role

Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Edinburgh Waverly Station.

Hours: Permanent Full Time 40 hours & Part Time (weekends only) 20 Hours
Shifts: Rotational Shifts between 6 AM to 10 PM, including some weekends
Pay Rate: £ 12.00 per hour plus commission

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.

REQUIREMENTS FOR ON BOARD HOST:

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

Benefits for Onboard Host

WHY JOIN US?

• Meal Perks: Free or 75% off meals during work hours.
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Employee Recognitions: Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at RG? Apply now and embark on the best part of your journey, uniquely catered to you at RG.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.