AddressOnboarding Business Partner
Guernsey
As a Barclays Onboarding Business Partner, you will lead as the primary contact for all new account enquiries, and act as the liaison between the Front Office and Operations teams. You will be undertaking client visits to provide guidance on the new account process and be accountable for driving the quality of client submissions. For this role, you will also be helping the Private Bank Relationship Management teams with all client account opening requests and providing ongoing coaching to clients, Front Office, and Due Diligence teams.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
- Leading as a first point of contact for all new account queries and ensuring a positive client experience by always exceeding their expectations
- Leading and undertaking client service review visits to help with the customer service satisfaction scores in conjunction with our Front Office colleagues
- Meeting/exceeding quality measures to evidence contribution to the end-to-end processing of account opening within agreed service levels and right first-time new account submissions
- Providing guidance/coaching to clients in order to assist with the client experience and ensuring that clients have access to best possible service
- Developing relationships with other parts of the bank and in doing so, having a joinn accountability for the end-to-end client experience and client satisfaction
- Ensuring that standards, both legal and regulatory, are adhered to, in order to avoid exposing the business to undue risk
What we’re looking for:
- Previous experience in Customer Due Diligence procedures and awareness of Financial Crime policy and procedures
- Being action oriented and organised with the ability to handle multiple tasks simultaneously, prioritise accordingly and remain calm under pressure
- Being self-motivated with the ability to work on your own initiative as well as part of a team
- Good social and influencing skills as well as being client service focused
- Previous experience of working in a trust/fund environment as well as solid corporate banking experience
- Detailed knowledge of the regulatory requirements covering money laundering and criminal activity is desirable
- Ability to demonstrate a logical and structured approach to achieving desired outcomes along with good written and oral communication and ability to communicate across all levels
- Ability to display high integrity and trust due to the sensitive nature of information handled
Where will you be working?
We have two offices in Guernsey situated in the heart of St Peter Port, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Guernsey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.
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