Online Assessment Manager

Are you ready to lead a team towards setting new benchmarks in Online Assessment quality and customer satisfaction?

If you are seeking a challenging yet rewarding role within an innovative team, TPP are recruiting for an Online Assessment Manager for a well-known chartered professional membership and awarding body. This role is designed for those who excel in process management, customer service, and team leadership.

Benefits - Online Assessment Manager:

• Salary: £40,000 per annum, depending on experience
• Employment type: 12-month fixed term contract
• Hours: Full time, 35 hours per week
• Working arrangements: Hybrid working (office in London)
• Other:
  • Commitment to career progression and professional development, including comprehensive training.
  • A supportive and positive working environment, with a focus on team collaboration and innovation.

About the Organisation - Online Assessment Manager:

This organisation is a leading global professional body focused on quality management. It offers certifications, training, and resources for quality professionals, advocating for excellence in products and services. Actively shaping quality standards, promoting continuous improvement and excellence across various sectors.

The Role - Online Assessment Manager:

As the Online Assessment Manager, you will lead the organisation's Online Assessment operation, ensuring the delivery of high-quality services, managing customer queries, and fostering strong relationships with internal and external stakeholders. You will play a key role in process improvement, team management, and representing the organisation positively to external parties.

Key Responsibilities - Online Assessment Manager:

• Oversee customer helpdesk queries, ensuring high service standards and effective resolution.
• Develop and monitor Online Assessment processes, identifying areas for improvement.
• Cultivate relationships with system suppliers, IT support, and training providers.
• Lead a team dedicated to excellence in customer service.

Skills and Experience required - Online Assessment Manager:

• Experience in managing online exams and assessment processes.
• Proven experience in customer support, preferably with an online ticketing system.
• Strong problem-solving skills and the ability to develop effective working relationships.
• Experience in team / people management.

Interviews - Online Assessment Manager:

• 2 stages
  • 1^st stage online
    • Scheduled for Thursday 7^th and Friday 8^th March 2024
  • 2nd stage in person (London)
    • Week commencing 11^th March TBC

To apply - Online Assessment Manager:

• Covering letter
  • No more than 1 page of A4, specifically demonstrating how you meet the criteria for this role
• CV

Deadline for applications - Online Assessment Manager:

• Monday 4^th March 2024
• Applications will be reviewed on a rolling basis so if you are keen to apply, then please do so today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.