Online Sales Team Member

Virtual Sales Team Member
£26,000 (OTE £32,000)
We offer a hybrid working pattern with a central office base for this role being in Derby.
40 hours per week, rota to be discussed during interview.

Create experiences you can be proud of

Working with world-class brands as a Virtual Sales Team Member you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• 33 days’ annual leave, including bank holidays (pro rata).
• Retail discounts that save you money every day.
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme.
• Car discounts for new and used purchases and servicing.
• Flexible pension scheme and Sharesave scheme to grow your savings.
• Family-friendly policies that help you spend more time with the people that matter.
• A wellbeing programme to support you and your family.
• An annual celebration to recognise outstanding work.
• A community volunteering day.

What you’ll do day to day

• Receive and support with all customers enquiries. Ensuring the customer experience is outstanding every time, putting their need at the heart of everything we do.

• Engage with customers over the telephone or online to secure an appointment, test drive or sale.
• Manage customer queries and questions and where appropriate liaise with the appropriate department to smoothly transition the call to a more appropriate and alternative colleague/team who are more able to handle the enquiry.
• Use virtual presentations as required to introduce the company to the customer when vehicle enquires are made ensuring a warm, consistent and informative first contact.
• Prepare and use a planned sales presentation designed to support the customer in making decisions during the customer journey using knowledge and understanding of company products to support their decision.
• Engage with customers with telephone and online video communication, to maintain communication and contact with the customer through the sales journey.
• Confidently understand and explain the difference between several funding options for vehicle purchases, and provide detailed explanations on aftercare products, making it clear and simple for customers.
• Respond to customers using multiple digital communication channels such as email/chat/applications, and other digital contact sources available to customers.
• Manage the sales follow up process, including lost sales within a set timeframe after the enquiry completed.
• Manage and organise a daily diary to assist customers in planning on site appointments and test drive requests.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Customer Experience/Sales experience whether face to face or over the telephone essential
• Experience in administration or customer service preferable
• Customer focused and passionate about offering a positive and professional customer experience.
• A team player, willing to support the wider team for the benefit of the customer or the business.
• Great listener who is personable and willing to adapt to different styles.
• Logical with a high level of attention to detail

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone