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Form of workAbout Hillebrand Gori – a company of DHL Global Forwarding
Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL. Hillebrand was founded as a family business in 1844 and was acquired by DHL in March 2022.
Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions to support our customers’ products throughout their journey, guiding them to their destination? Then Hillebrand Gori, a company of DHL is the place for you.
Hillebrand Gori people love what they do. Our people are passionate about logistics and the commodities we ship. We understand how much the logistics process matters to our customers, so they work with them as partners.
For more information, visit:JOB PURPOSE | Reporting to the UK ManagingDirector, you will develop and manage the Scottish operations to deliver,quality products in an efficient and cost effective manner. As Operations andCommercial Director you will bring operational excellence, drive animprovement culture and drive value for your customers. | |
GENERAL RESPONSIBILITIES | · Developmentof GBG growth strategy whilst supporting wider Country and Group strategy · Driveaccountability into the Operational teams in respect of operational and costdelivery. · Support the Key AccountManagers in Customer Quarterly Business Reviews · Deviseand deliver operational plans in-line with budget and strategy deliveryrequirements · Provide exceptional customer service to a diverse anddemanding portfolio of clients ensuring all forms of communication are fullyutilised as necessary · Organise transportation activities · Manage UK landside operations includingdomestic movements and warehouse activities including storage, re-working andre-delivery of goods· Organise transportationactivities from point of UK Port to delivery, orchestrating transportationmovements, and arranging services as necessary · Managing informationaccrued from UK port of arrival through to delivery, reporting to customers, suppliers & internalstakeholders accordingly · Booking in Deliveriesusing our systems including re-booking as necessary · Coordinate and track movement of goodsthrough logistic pathways· Execute logistics plan to move products andpackages to reach destinations on schedule· Responsibility for allrequired import/export documentation being made available to the customer /del point in advance of the delivery, via agreed medium (email, myHillebrand,AXIS etc) · Review freight rates andother transportation costs to keep working costs low · Maintains qualitythroughout the logistic processes
· In conjunction with Commercial& IT, drive haulier inbound / outbound data efficiency agenda (EDI)· Maintainaccurate records at all times for local office / area and group’srequirements | |
ADDITIONAL RESPONSIBILITIES | The above duties are not an exhaustive list. The jobholder may be required to undertakeadditional duties as the needs of the business dictate. | |
MANAGERIAL RESPONSIBILITIES | · Manage a team to achieve company targets and KPIs · Agree and monitor team objectives to ensure company targetsare met · Identify & deliver team / individual development &training requirements, to support full team / activity coverage · Manage annual holidays ensuring department is fullyfunctional throughout the year · Provide reporting to team andmanagement on operational and financial targets· Fullaccountability for team’s actions / activities, including staff selection& recruitment | |
KEY CONTACTS | · Internal Staff (Globally) · Suppliers | · Customers · Hauliers |
ESSENTIAL DESIRABLE
PERFORMANCE INDICATORS | · KPis in line with agreed set objectives / targets | |
BUDGET RESPONSIBILITY | · Financialand P&L accountability including GM maximization and analysis | |
COMPETENCIES FOR THE ROLE |
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TECHNICAL SKILLS | · LeadingVendor performance reviews in line with Procurement | |
PERSONAL SKILLS | · A genuinecommitment to service delivery, displaying excellent customer service skills · Excellent attention to detail, planning and organisationalskills combined with the ability to work under pressure / prioritise work load to ensurebusiness deadlines are met· Enthusiasticand driven to achieve targets and objectives · Ability tomotivate & lead the team using a variety of techniques · A willingnessto question the tradition to find a better way / drive continuous improvement · Excellentcommunication skills both internally & externally · Self-motivatedand able to work without supervision, whilst also being a key team player | |
LANGUAGE SKILLS | · Excellent verbal and written English | |
COMPUTER SKILLS | · Good Computer skills including Word, Outlook and/excel | · Knowledge of AXIS, FLOW, QLIK, myHillebrand |
EDUCATION/QUALIFICATIONS | · Good Standard of General qualification | |
PROFESSIONAL EXPERIENCE / SKILLS | · UK road freight operations/Planning Processes |
