Operation Support Analyst

Operations Support Analyst

• Salary: Up to 32k
• Location: Peterborough
• Job Type: Hybrid (one day a week in the office)

We are excited to offer a fantastic opportunity for an Operations Support Analyst to join a dynamic team in Peterborough. The successful candidate will play a crucial role in overseeing workflow management, ensuring optimal workflow activities in support of service levels, and effective resource planning.

Day-to-day of the role:

• Oversee resource planning and forecasting for the business area, ensuring that sales and service resources are optimised to meet business and project demand.
• Generate and analyse operational reports to monitor key performance indicators and identify trends or issues that require attention.
• Encourage and contribute to a culture of creativity, innovation, and collaboration amongst colleagues across the area.
• Provide support to the wider management team in ensuring that operational activities comply with regulatory requirements and internal policies and procedures.

Required Skills & Qualifications:

• Experience in utilising Excel, Power BI, and other Microsoft tools for operational MI and reporting.
• Experience in Real-Time Analysis, planning, and forecasting for a busy telephone-based operation.
• Exceptional analytical skills.
• Confident in using negotiation skills to facilitate the delivery of change.
• Ability to work collaboratively with colleagues at all levels and from all business areas to support the delivery of strategic corporate projects.

Benefits:

• Competitive salary package.
• Hybrid working model, allowing for greater flexibility.
• Opportunity to be part of an organisation that values its employees and encourages professional growth.

If you are motivated and ready to take on new challenges, we would love to hear from you. Please apply online today with an updated CV and cover letter detailing your relevant experience and why you are interested in the Operations Support Analyst position.