Address
Form of work£26,000 per annum, OTE £30k
Full time
Permanent
Location: UK based (Central Midlands, Yorkshire and North) Applications considered in areas from Peterborough to Leeds.
We are currently seeking a motivated and experienced Operational Support Assistant to join our team to work across the UK. As an Operational Support Assistant will play a crucial role in assisting the mobilisation team with coordinating new care projects and maintaining quality assurance across our operations as new contracts are implemented.
Key Responsibilities:
- Assist with the mobilisation of new care projects, ensuring all necessary resources are in place for a successful launch.
- Coordinate the setup of new care services, ensuring all client needs are assessed and recorded effectively on our digital care management systems .
- Manage the integration of new clients and caregivers into our rostering system, creating initial rosters in the most efficient way, providing training and support to new branch staff as needed.
- Act as the primary point of contact for new clients and their families, providing support and information, during the transition phase.
- Implement and oversee quality control systems in new and existing packages to ensure compliance with health and safety standards.
- Conduct reviews, audits and routine checks to monitor the quality of care and adherence to protocols in line with the transitional plan
- Support the resource with recruitment, training, and placement of staff to ensure that care visits are delivered as scheduled and in line with service user preferences.
- Develop and maintain schedules for staff and services to ensure optimal coverage and quality of care.
- Coordinate with other departments (e.g., IT, HR, Finance) to ensure support systems are integrated and functional during the mobilisation phase.
- Manage digital care records and documentation related to the service in line with company policies
- Support the onboarding of new branch staff to assist with an effective handover to the permanent local team
- Between mobilisations work with the quality team to support the organisations ongoing quality improvement programme by supporting branches, carrying out audits and mentoring teams as appropriate
- Availability to work away from home for the mobilisation period (an estimated period of 8-10 weeks at a time)(accommodation provided).
- Proven experience in the care industry, particularly in roles related to care coordination or quality assurance.
- Strong understanding of healthcare regulations and standards.
- Ability to handle multiple projects efficiently and adapt to new challenges.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and digital care management systems.
For more information on this vacancy, please contact Megan Reeve on or
