Operational Team Administrator – Housing

What's involved with this role:
Temporary Operational Team Administrator – Housing
Job Ref: Cambridge 5245965
Pay Rate: Up to £15.43 per hour PAYE depending on experience
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 6-7 months
City: Cambridge, Cambridgeshire
Seeking experienced candidate who could start immediately.
The purpose of the role is to manage the out of hours administration by completing tasks in AccuServ and raising any follow-on tasks as required. This may be urgent work requiring Operatives’ diaries to be checked for availability or liaising with other teams to see if staff members can be redeployed to ensure work is completed in a timely manner.
Key Responsibilities:
General administration to assist the Responsive Repairs team.
Appointing jobs raised by CSC Repairs when appointments can’t be found.
Appointing jobs that require follow-on work.
Raising jobs following Surveyors’ inspections.
Maintain information systems and electronic files in a timely, accurate and concise manner.
To ensure effective communication across the team and with customers.
Assist the Voids and Lettings Teams during the period of time when homes are empty with associated administration.
Maintain a positive, helpful, respectful approach to all aspects of the role including dealing with colleagues, responding to incidents and general communications.
Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Able to demonstrate a good standard of education.
GCSE Maths and English (minimum Grade C) or equivalent.
Experience.
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Relevant experience of working in an administration role or office environment.
A background in Customer Service with the ability to approach tenants/clients.
Administrative processes ideally including record keeping, ordering and effective communication of information.
Relevant experience of repairs and maintenance sector.
Providing statistical information and reports.
A good understanding of how to provide effective administrative, operational and financial services (including processing invoices, expenses and using financial management systems to support budgeting).
Skills & Abilities:
Strong administrative skills to a high level of accuracy.
Excellent demonstrable communication skills, both verbal and written.
The ability to balance a range of work priorities.
Able to effectively solve problems.
Resilient, self -motivated and well organised.
Customer focussed - able to empathise and communicate verbally and in writing in a clear, concise, and open manner to a wide range of people both internal and external.
The ability to work as part of a team.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
S
1
Job Ref: Cambridge 5245965
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.