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Location
About the job
Benefits
Things you need to know
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Location
About the job
Job summary
We believe Companies House is a great place to work and we’d love you to come and join us!
At Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers we’re excited to be working across government to fight economic crime.
We’re going through an exciting change at Companies House as our new powers are being introduced. As part of this we’re looking for some great Operational Team Leaders to lead our Operational Teams.
We need committed, confident and adaptable individuals, who can work independently but are also great as part of a team; working together to deliver more for our customers.
Do you thrive in a challenging, dynamic operational environment?
Do you have great communication and team working skills?
Do you enjoy leading colleagues to help them be the best they can be?
If so, these roles are for you and we’d love to receive your application!
Job description
Our Operational Team Leaders will:
- Provide great leadership, coaching and support – role modelling positive behaviours whilst also providing policy and legislative knowledge.
- Line managing a team – ensuring excellent team performance, great delivery, and quality of service.
- Provide great customer service.
- Collaborate effectively with stakeholders.
- Focus on and deliver continuous improvement for themselves and others - to build performance capabilities and drive engagement to achieve high quality outcomes.
- Communicate well and build relationships – supporting people to achieve our vision and goals.
- Ensure diversity, inclusion and staff wellbeing are valued and supported.
Person specification
We’re looking for Operational Team Leaders who:
- Are great leaders - setting a professional culture whilst delivering continuous improvements and building capability.
- Are strong line managers who can build strong and trusted relationships - to check-in with colleagues, support staff wellbeing and handle challenging conversations. If you’ve done this previously that would be great, but if not, we’d still love to receive your application.
- Deliver and improve operational performance – living our values of being bold to share good ideas to improve the integrity of the register.
- Confidently put customers at the heart of everything they do - displaying enthusiasm around delivering best in class service.
- Are great communicators – to convey messages clearly verbally and in writing.
- Are well organised and adaptable to deliver at pace and under pressure to meet changing priorities and deadlines.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Developing Self and Others
- Managing a Quality Service
- Communicating and Influencing
Benefits
Join us at Companies House and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk
Where will you be working?
We have a variety of Operational Officer roles available in a range of exciting teams and we’ll allocate successful candidates to roles. Requirements for office attendance will vary across teams but some of these roles may include the opportunity for hybrid working. Hybrid workers can work partly from the office and partly from their home, depending on business need.
All successful candidates should expect to need to attend our Cardiff office for up to 5 days per week during their initial training period.
We're also currently exploring options for new office space in the Cardiff and surrounding areas as we're due to be moving from our current building - join us on this journey where we can support you in your career and professional growth. Details are still being confirmed about our new building and we're keeping all our colleagues updated.
Things you need to know
Selection process details
In your application form we’d like you to:
- Tell us about your employment history, including any key responsibilities and achievements.
- Write a personal statement of 750 words telling us about your skills and experience and linking them to the things we’ve asked for in the person specification (you can find the person specification in the top part of this advert).
Companies House uses a blended interview technique, allowing us to find out more about you. At interview stage, we will also be assessing using the Civil Service Success Profiles Behaviours and Strengths.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
- We’ll sift all applications – this involves reading through them all, please bear with us as this can take some time.
- If you’re successful at sift stage, we’ll invite you to interview where we’ll explore your skills, experiences, the behaviours mentioned in the advert and your strengths. There may also be an activity as part of the interview.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
