AddressWant to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Company Overview: Sky Protect is new innovative provider of Smart home insurance in the UK. We launched in 2023 and are now one of the fasting growing home insurers in the UK. As we continue to scale we are know seeking an experienced Operations lead to improve the way we manage our underwriting referrals from customers, claims and internal underwriting and pricing teams. This role will play a pivotal role in refining our existing processes to simplify the customer experience, upskilling our dedicated sales and service teams and managing ad hoc operational issues requiring underwriting support.
What you’ll do:
- Work with internal underwriting and pricing teams to continuously improve referrals processes and underwriting manual
- Manage the claims/fraud referrals process between our claims provider and operational team to manage requests
- Be the operational lead in customer experience forums to highlight ways to improve customer understanding of our product and covers
- Identifying knowledge gaps in agents and work with supplier to make continuous improvements
- Work with our claims provider to refine referral processes and speed up decision making
- Manage/input to serious complaints which involve issues regarding pricing, underwriting, mis-selling or issues originating from our claims services.
- Manage any reporting related to Operational Underwriting to support Consumer Duty, FCA or internal KPI tracking
- Point of contact for underwriting specific questions from operations staff
- Complete QA sample checks to make sure our QA team are applying appropriate scoring specifically focusing on areas such as product knowledge and sales practices
What you’ll bring:
- UK Insurance experience ideally Home Insurance
- Understanding of standard policy covers, limits and underwriting practices
- Familiarity of applicable FCA compliance regulation and how they should be embedded within a sales and service environment
- Ability to manage both internal and external stakeholders to improve process and ultimately customer outcomes
- Track record of continuous improvement in an operational environment
- Ability to prioritise and manage workstack of strategic and ad hoc requests
The rewards:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
Where you’ll work:
Osterley/ hybrid
Travel to our operational sites expected when required (expenses paid)
Osterley:Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
