Operations Administrator

Operations Administrator
Annual Salary: £28,000 - £32,000 DOE
Location: Shipley
Job Type: Full-time

We are looking for a dedicated Operations Administrator to join our team. The ideal candidate will be responsible for a variety of tasks including inventory management, order processing, and liaising with different departments to ensure smooth operations. This role requires someone who is enthusiastic, open-minded, and eager to learn, with a strong attention to detail and excellent communication skills.

Day-to-day of the role:

• Answering phones and responding to clients’ requests and inquiries
• Managing stock levels and ordering supplies as needed
• Coordinating with the warehouse and production teams to dispatch orders and communicate updates or issues with customers
• Processing orders and ensuring follow-ups are completed, including purchase orders, dispatch notes, proformas, invoices, and certificates of analysis
• Operating and overseeing CRM and ERP software to maintain efficient workflows
• Maintaining clear and effective communication with clients, suppliers, and internal colleagues to facilitate planning, ordering, delivery, and accounting requirements
• Recording sales information, documents, and customer contact information accurately
• Assisting with the purchasing of stock and contacting clients to obtain missing information or answer queries

Requirements for the role:

• Previous experience in purchasing, logistics, and customer service.
• Enthusiastic and open-minded with a strong willingness to learn.
• Excellent attention to detail and strong time management skills.
• Organised and self-motivated with the ability to take initiative and be proactive.
• Excellent verbal and written communication skills with high interpersonal competence and negotiation abilities.
• Committed to exceeding expectations.
• Tech-savvy with proficiency in Microsoft Office Suite (Windows, Excel, PowerPoint, etc.) and the ability to work with various technologies (laptops, phones, printers, etc.).
• Capable of working independently when required.

Benefits:

• Competitive salary based on experience.
• Standard working hours with early finish on Fridays.
• 23 days holiday plus bank holidays.
• Pension scheme.
• Company events that foster a collaborative and enjoyable work environment.

To apply for the Operations Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.