Operations Administrator

JOB TITLE: Operations Administrator

LOCATION: Taunton Town Centre, Somerset

Excellent opportunity to work for a market leading, growing business and fun and sociable team.

SALARY: Circa £20,000 - £23,000 PA DOE

HOURS: Monday to Friday 9am - 5pm (1 hour lunch)

BENEFITS: 25 days annual leave & Bank Holidays, Pension Scheme, Subsidised gym membership, central location, subsidised parking, modern, open plan office with their own bar, lots of team socials, friendly, welcoming and collaborative team environment.

THE COMPANY: This successful business are well respected within their industry providing local solutions to global requirements and have a lot to offer perspective employees. They have a loyal client base of returning customers and provide a fun and friendly team environment. With their central location and subsidised parking, you are within a short distance of many shops, food stalls and lunchtime walking spots for that much needed recuperation time…this is encouraged! Based in modern, open plan offices with their own built in bar for an end of week team drink, you will be working closely with your colleagues in a buzzy team environment.

THE ROLE: This will really suit a person that enjoys an administrative role that requires a good eye for detail, the ability to prioritise and excellent communication style. You will predominantly be supporting the Operations Manager and four Client Managers with day to day client administration.

MAIN RESPONSIBILITIES:

Administration of new clients - setting up on the system, processing ID checks, inputting client and customer information, obtaining billing information.

Answering the phone & managing emails - dealing with client and customer queries, escalating queries to team members, responding to customer emails and queries.

Creating travel plans for contractors - liaising with contractors, researching and booking travel, managing the diary and diarising travel arrangements.

Upkeep of CRM database - daily updates to client and customer information, ensuring the database is accurate and the correct documents are assigned.

General administrative tasks - stationary orders, keeping the working environment tidy and organised, replenishing the kitchen, assisting the Operations Manager with specific tasks.

KEY SKILLS:

Strong communication and customer care skills - you will communicate via phone and email with clients and customers so will therefore need a confident and clear communication style and have a real focus on client care.

Ability to work to deadlines - you will be able to manage your time effectively, prioritise your workload and support your colleagues where required.

MS Office skills - you will need to be comfortable using a computer, you will predominantly use Word for creating documents, Excel for inputting information and Outlook for managing emails and diaries.

NEXT STEPS… If this position has caught your attention and you would like to apply then please do so online or email your CV to . If you'd prefer to speak on the phone before applying then call Catherine or Georgie on or email

We look forward to hearing from you.

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