Address
Form of work
SalaryAn exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.
With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.
Experience within the sector would be preferable but not essential.
Role and Responsibilities (but not limited to):
- Working as a member of the Metering Team, you will be responsible for;
- Taking ownership, investigating and resolving customer and industry issues
- Analysing and maintaining the accuracy of customer data within the industry
- Ensuring all tasks are completed with speed and accuracy
- Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
- Dealing with industry data & flows alongside metering/department queries
- Reviewing processes and recommending improvements
- Contributing to business growth and revenue generation via improving billing accuracy
- Updating full suite of MS Office software with accurate information
Key Experience Required:
- Proven numerical and analytical skills to a high standard
- Strong administration skills
- Microsoft Office
- A high level of confidentiality
- Strong communication skills, both written and verbal
- Flexibility and willingness to learn
- Enjoy working with people
- Ability to work as part of a team
- · Ability to work accurately, with attention to detail
Competencies & Behaviours:
- Committed to professional development
- Attention to detail
- Driven by a desire to make improvements
- Passionate about customer experience
- Able to work in fast pace environment
Benefits:
- Working hours - Monday to Friday
- Annual leave buy & sell scheme#
- Free off street parking
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits
Be part of our future!
If you would love to join us as our new Operations Analyst, we encourage you to find out more.
Apply today!
