Operations Analyst

Calisen Metering, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business, as the group expands its range of activities in line with its mission to deliver Smarter Energy for All. An opportunity has become available for an Operations Analyst working within our Business Support Metering Team who will assist with the operational workload of the team by validating, investigating, analysing, and resolving any day-to-day operational issues including industry specific data and invoicing related queries.

This is a permanent, full-time role working 37.5 hours per week Monday – Friday on a hybrid basis, whereby you will work from home but also required to attend the office at least 2 days per week, with a salary of £24,453.00 per annum.

Why work for Calisen Metering?

• Annual Salary review
• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
• Company sick pay
• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
• 24/7 EAP Helpline
• Free on-site car parking, including free use of electric vehicle charging points
• Hybrid working
• Development opportunities

Key Responsibilities

• Validating and processing data received from other industry agents.
• Liaising with our managed service team to resolve queries from industry parties in a timely manner.
• Diagnosing, analysing, and resolving data issues/values.
• Adhering to contractual and industry driven deadlines.
• Understanding, analysing, and producing operational and management reports.
• Developing, testing, and implementing new business processes and functionality.
• Ensuring job result data accuracy and processing through to billing.
• Aiding in maintenance of financial reference data in the invoicing system.

What we are looking for

• Good standard of general education (GSCE or equivalent).
• Previous data analysis experience
• Any previous experience of meter operations (MOP) processes & procedures + experience interrogating Database systems using Oracle SQL Query Tools (e.g., QueryBuilder, SQL Developer) would be highly desirable.
• Ideally have prior knowledge of the electricity and gas industry, as well as the Data Transfer Catalogue/RGMA Baseline
• Computer literate with ability to operate Microsoft Office and Oracle Database Systems.
• Excellent communication and interpersonal skills to present a professional image to both internal and external customers.
• Good organisational and administrational skills with excellent communication and interpersonal skills to present a professional image to both internal and external customers.
• Good written skills with the ability to define clear work instructions for use by others.

Calisen Metering is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen's operations currently consist of four business units, Calvin Capital, Calisen Metering, Plug Me In and Advizzo.

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a right to work check, background checks including global sanctions, politically exposed persons, adverse media, and basic DBS check. We also have a zero-tolerance approach to the use of alcohol and illegal drugs in the workplace therefore you may also be subject to testing.

Calisen is proud to be a Real Living Wage employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.

Please note this role is being handled by our internal recruitment team and no agency support is required at this time.