Operations Assistant

Job Title:Operations Assistant

Location: Rugby

Reporting To: Key Account Manager

Duration: Fixed term contract from February 2023 for 1 year minimum - Maternity Cover

Salary: £24,000 - £26,000 per annum

Working Hours: 37.5 per week (Mon - Fri, 08:30 - 4:30, 30 mins lunch break

Holiday Entitlement: 28 days (including bank holidays) per annum

Role Purpose:

As an Operations Assistant, you will play a crucial role in the smooth operations of our clients shipping and logistics processes. Your responsibilities include handling worldwide shipments, managing cross-trade consignments, and ensuring compliance with export regulations.

Key Accountabilities:

• Delivering excellent customer service to on-site customers.
• Preparation of shipping/transport quotations.
• Booking dispatches with hauliers/forwarders/despatch depot/shipping lines.
• Generating invoices, packing lists, and other necessary export documentation.
• Entering bookings into our bespoke shipment software.
• Managing specific projects.
• Expediting shipments and resolving queries.
• Processing supplier and customer invoices with attention to detail.
• Answering calls, expediting orders and shipments, handling queries.
• Reporting and escalating issues to the Manager as required.

Person Specification:

Requirements:

• Good educational background.
• Knowledge of shipping methods, logistics, and Incoterms 2020 or other systems.
• Experience in an Operations Assistant role within a freight forwarding environment.
• Intermediate experience with MS Office programs.
• Proven customer service experience.

Desirable

• Experience with all modes of transport, export/import, and customs procedures.

Skills and Aptitudes:

• Excellent numeracy skills.
• Written and verbal communication skills.
• Attention to detail and high accuracy.
• Excellent interpersonal skills.
• Proven administration skills.
• Team player with the ability to work independently.
• Time management skills and ability to meet deadlines.
• Problem-solving skills.

Personal Qualities:

• Building strong relationships with suppliers and customers.
• Professional attitude and telephone manner.
• Tenacious problem-solving ability.

Note: This job description is not an exhaustive list of requirements.

If you're ready to contribute to a dynamic team and make a significant impact in the field of operations and logistics, apply now!

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