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SalaryJob Title: Operations & Business Development Manager of Air Conditioning Company
Location: Woking, Surrey
About Us: ACS is a leading air conditioning company dedicated to providing high-quality HVAC solutions to residential, commercial, and industrial clients. With a reputation for excellence in service, craftsmanship, and innovation, we are committed to ensuring our customers' comfort and satisfaction. We are currently seeking a dynamic and experienced business manager with strong Digital Marketing skills to lead our team and drive our business forward.
Job Summary:
As the OM (operations manager), you will be responsible for overseeing all aspects of our air conditioning business operations. You will play a pivotal role in setting strategic goals, managing day-to-day activities, and ensuring the company's continued growth and success. This position reports directly to the Company Director and involves working closely with the executive team.
Key Responsibilities:
- Strategic Planning and Vision:
- Assist in the development and implementation of a clear and compelling strategic vision for the company.
- Set and monitor key performance indicators (KPIs) to measure progress towards strategic goals.
- Team Leadership and Management:
- Provide leadership, guidance, and mentorship to a diverse team of professionals, including technicians, sales, and administrative staff.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Financial Management:
- Assist the FD with developing and managing annual budgets, ensuring financial goals are met and expenses are controlled.
- Assist the FD in monitoring and analyzing financial performance, making data-driven decisions to optimize profitability.
- Sales and Business Development:
- Drive sales initiatives, identify growth opportunities, and develop strategies to expand the customer base.
- Cultivate and maintain relationships with key clients, partners, and industry stakeholders.
- Manage digital marketing campaigns and social media platforms while continually developing the website.
- Operational Excellence:
- Oversee day-to-day operations, ensuring efficient service delivery, quality workmanship, and adherence to industry standards and regulations.
- Implement best practices for scheduling, dispatching, and inventory management.
- Customer Satisfaction and Service Quality:
- Monitor and enhance customer satisfaction by maintaining a high standard of service, responsiveness, and professionalism.
- Implement quality control measures to ensure consistent and reliable HVAC solutions.
- Compliance and Regulatory Affairs:
- Ensure compliance with local, regional and national regulations governing HVAC operations, licensing, and safety standards.
- Stay updated on industry trends, technologies, and best practices.
- Vendor and Supplier Management:
- Establish and maintain relationships with suppliers and vendors to ensure timely and cost-effective procurement of equipment and materials.
Qualifications:
- Evidence of progressive leadership experience in the digital marketing industry or a related field.
- Some understanding of HVAC systems, technologies, and industry best practices.
- Proven track record in driving business growth, revenue generation, and operational efficiency.
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated ability to lead and inspire a diverse team of professionals.
- Proficient in financial analysis, budgeting, and strategic planning.
- Basic knowledge of relevant regulatory compliance and safety standards.
ACS offers a competitive basic salary and performance-based bonuses, as well as comprehensive benefits, and opportunities for professional development.
Job Type: Full-time
Pay: £55,000.00-£65,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- On-site parking
- Profit sharing
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application question(s):
- What Digital Marketing experience do you have?
Experience:
- Business development: 5 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Woking
Reference ID: Operations / Business Development Manager
