Operations Controller

Opening date 19-Feb-2024 Closing date 04-Mar-2024 Job description Some careers prize diversity more than others. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently seeking an experienced individual to join this team in the role of Operations Controller The Operations Controller will manage and co-ordinate the daily workflow of the Transaction Services team in a timely and effective manner enabling key deadlines to be met successfully each day. This role is a support role for the Transaction Services team and the Transaction Services Team Managers to assist the area to meet & exceed financial, service risk and people targets. In this role, you will: - Manage and co-ordinate the daily workflow of the Transaction Services team in a timely and effective manner enabling key deadlines to be met successfully each day - Act as a point of escalation for more complex queries and issues - Providing feedback and coaching on quality issues to appropriate UK and GSC staff - Reviewing processes in order to identify and implement efficiency gain - Ensuring global standards such as data protection and financial crime checks are consistent with UK and wider bank practices - Working closely with the Operational Risk team to ensure any updates to procedures around FCC control points are communicated clearly to the UK and GSC team This employer is a corporate member of myGwork - LGBTQ professionals, the business community for LGBTQ professionals, students, inclusive employers & anyone who believes in workplace equality.