Operations Coordinator

Operations Coordinator - Watford - Up to 32,000 salary

Alecto Recruitment are proud to be working alongside a reputable family-owned business, specialising in mechanical and electrical services, maintenance, installations, and repairs for a diverse range of commercial, corporate, and residential properties in London and the Southeast region.

About the Operations Coordinator Position:

The Operations Coordinator plays a crucial role in overseeing pre-planned maintenance, emergency responses, and reactive tasks on a day-to-day basis. Effective communication with clients, colleagues, specialized subcontractors, and field engineers is essential, both verbally and through remote channels.

Key Responsibilities of the Operations Coordinator:

• Coordinate and prioritize pre-planned maintenance, emergency, and reactive tasks, optimizing resource allocation for efficient scheduling and diary management.
• Handle client job requests, communicating them to engineers verbally and through our internal systems.
• Develop work schedules and assign engineers based on their skills and proximity to job sites.
• Assist in resolving operational issues as they arise.
• Prepare and adjust Risk Assessments and Method Statements (RAMS), seeking client approval.
• Manage procurement processes for necessary materials and suppliers, negotiating service levels, costs, and response times.
• Approve subcontractor invoices, ensuring alignment with purchase orders and agreed-upon changes.
• Demonstrate strong organizational and time management skills, meeting deadlines and prioritizing tasks effectively.
• Proficiency in utilizing computerized maintenance management systems (CMMS) and other facility management software.
• Provide quotations for pending or follow-up work and generate customer invoices with accurate information.
• Serve as the primary point of contact for internal and external inquiries.
• Maintain regular communication with customers, staff, subcontractors, and professional bodies to ensure timely and satisfactory completion of tasks.
• Manage the procurement, rental, and return of necessary equipment and materials, updating job records accordingly.
• Offer support for other operational duties as required.
• Perform any additional tasks within your capabilities as needed.

Who We're Looking For in an Operations Coordinator:

We're seeking an individual capable of effectively supporting the operations team in day-to-day diary management for planned work. Ideally, you'd have:

• Previous experience in creating Risk Assessments and Method Statements (RAMS).
• Strong interpersonal skills to cultivate and sustain work relationships.
• A minimum of 2 years of experience in administration or a similar coordinator role.
• Excellent organizational and communication skills.
• Proficiency in computer literacy.

Benefits:

• Salary up to 32,000
• Company pension contributions
• Increased holiday entitlement after 5 years of service
• Opportunities for development and progression
• Company Employee Assistance Program (EAP)
• Free parking

Please note: Only those shortlisted will be contacted but we thank all of those that apply.