Operations Coordinator

Operations Coordinator

Are you an experienced Operations Planner or Scheduler with proven experience in resource planning engineering service and repair tasks within the facilities management sector?
If you have answered YES to the above, then DIVE IN for more information…
Working for an established and growing business in Stoke on Trent that specialise in providing the whole spectrum of M&E and facilities management services across the UK.
As Operations Coordinator you will oversee the mobile workforce of engineers across Staffordshire, Cheshire, and the North-West of the UK. Your role with focus on liaising with both engineers and clients to provide efficient scheduling of upcoming works, ensuring that all parties are kept informed, whilst managing the procurement of necessary parts required on site.
This brand-new role is key to ensuring the smooth running of business operations, as you will be the primary contact for all enquiries and updates into Head Office. In addition to scheduling engineer's workloads, you will be processing timesheets, managing engineer's training plans, overseeing security vetting, and supporting with general office administration.
The business offers benefits including 25 days holiday + bank holidays, company pension, death in service cover, and an annual performance-related bonus!
What we need from you?

• Management of mobile workforce engineer planning across various contracts including PPMs and reactive works.
• Liaison with clients to plan upcoming works and booking engineers into client sites.
• Working with supply chain contractors to plan tasks.
• Managing engineer training requirements and skills matrix.
• Processing security vetting for all staff.
• Managing compliance calibrations of key equipment.
• Arranging parts and materials for tasks.
• Distribution of key reports and compliance reports to clients.
• Overseeing weekly information from engineers including reports & timesheets.
• Assisting with general admin tasks including management of shared business email inbox, answering calls and general enquiries which come to the office.

What you need to succeed?

• Experience working with a mobile workforce or helpdesk type business.
• Experience working in facilities management or construction would be advantageous.
• Able to work on multiple tasks, under pressure and meet deadlines.
• Communicates well with management at all levels.
• Proficient in MS Office software, including Word and Excel

Essential Details

Position - Operations Coordinator
Location - Newcastle-under-Lyme
Salary - £25-30k + excellent benefits
Think you’ve got what we need?

Then introduce yourself to Chloe Jones at IronMarket Talent who would be happy to share further information.
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