Operations Director

Our client are looking for an experienced Director of Operations/Head of Operations to organise and oversee the daily operations of their company. You will be the one to ensure that their business is well-coordinated and productive by managing its procedures and ensuring they implement strategy in line with their company vision & goals.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. The successful candidate must be an excellent leader who can discover the most efficient ways to run the business, and work collaboratively with other senior stakeholders in order to do so.

The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.

• Liaise with superior & business colleagues to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements & in line with company direction & vision
• Work with FD to review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analysing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

• Proven experience as Director of Operations or equivalent position
• Excellent organisational and leadership abilities
• Previous experience within the property sector, ideally within lettings
• Outstanding communication and people skills
• Knowledge of industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Property Qualification - ARLA, Rics or equivalent

For more information please contact Alexis Mead