Operations Manager

Reporting to the Head of Operations, we have an exciting new opportunity for an Area Operations Manager to join our team. You’ll be responsible for our teams across several different geographic patches, which are positioned within some of our high-density areas when it comes to properties. This is a rare opportunity to become a critical team member at the Market Leader in an increasingly competitive market. You’ll be responsible for managing teams to deliver operational excellence at a local level, in a role which will see you trusted to implement new ways of working and enhance working practices, as well as managing the day to day operations.
The Regional Operations Team is responsible for delivering Operational Excellence to our Owners and Guests, at a local level. We do this through ensuring consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in, and it will be your role to motivate our teams to deliver a passionate, customer-focused strategy that accommodates the needs of our home-owners and guests.
Regional Operations presents one of the biggest growth opportunities available within Awaze and we are building a team of commercially savvy, operationally minded and ambitious people to help us fulfil our potential.
This is a genuinely exciting role for an operationally-focused team member who enjoys building fantastic teams which delight owners and guests through amazing local service delivery.
This role is based from our Windermere office.

We know it sounds a cliché, but this is a role where no two days are the same. Some of your key responsibilities will include:
- Managing teams to deliver excellent operations to our owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and check-in on a daily basis.
- Delivering operational excellence through decision making that is led by data.
- Testing new products/features; you’ll collaborate closely with our Service Delivery teams to test and roll out new features or products that address customer needs and enhance our service.
- Working cross-functionally with other teams throughout the Novasol and wider Awaze business to test best practice.
- Participating in large scale projects, both from a project management and an execution perspective; you’ll be involved in multiple projects, which you’ll have the ability to implement in a fast-paced environment
- Managing P&L to ensure that we’re delivering a profitable operation, in line with agreed budgets and targets
- Setting and monitoring KPI’s for the team as well as reporting back to the Head of Operations on regional KPI’s
- Setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
- Recruitment of new team members who share the company values and will deliver excellent customer service.
- Guest and owner management including complaints should they be escalated to you.
What we’ll give you
- This is an opportunity for you to join us at a pivotal point in time as we invest in our future
- You’ll be joining a team of genuine, passionate people
- You’ll have the freedom to choose the best way of working to get the job done. We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.
We offer a competitive salary and we’re all about holidays, so we practice what we preach and offer some great travel discounts. Other benefits include;
- 25 days holiday plus bank holidays
- Company bonus scheme
- We have a range of awazing travel benefits for team members, friends and family, which you can take advantage of after passing your probation period.
- Access to Perkbox - offering you access to a range of benefits from free monthly treats to shopping discounts from top brands
- Development and internal progression opportunities in Europe’s largest managed holiday rental company
- Access to SafeCall - a confidential, anonymous helpline for a range of topics
- Long service rewards and refer a friend bonuses
What else do you need to know?
We believe in equal opportunities and aim to create a team that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.