Operations Manager

Operations Manager
We are looking for an enthusiastic, personable and professional Operations Manager, with a strong background in multi-site, seasonal environments, to oversee all aspects of the running of three very busy park-based café restaurants delivering a relaxed yet professional dining experience, ensuring the business is run efficiently and that sales targets are met.
As Operations Manager, you will have a hands-on role in all three park cafes, your responsibilities will include:
Overseeing senior management teams across all sites and ensuring consistent culture and values.
Contract renewals including internet & phone. Overseeing utilities contracts
Supplier relationships, account set ups, costs of goods, managing stock takes ensuring the costs are up to date
Liaising with councils and park authorities
In charge of the compliance and maintenance contract company.
Recruiting, training and retaining senior staff to ensure they and their teams deliver the highest levels of hospitality in a consistent manner
Proactively looking to maintain the reputation of the brand, consistency of products and efficiency of costs across sites.
Maintaining a thorough knowledge of the day-to-day operations and guest feedback
Having a car, and being willing to drive, for example to buy supplies from wholesalers, if stocks run out over a busy weekend, or transfers between sites.
Being willing to work most weekends.
Overseeing maintenance issues across all three sites
Being a figure head of all staff for problem solving, customer complaints, staff issues and leading the team with confidence
Prerequisites for the role:
Previous experience as an Operations Manager overseeing multiple restaurants in a casual dining space.
Hospitality led, people first view to running restaurants, along with a willingness to take a hands-on approach to the role.
Thorough knowledge of food and beverage operations.
Willingness to lead by example and get involved in the day-to-day operations of individual sites where required.
Strong understanding of restaurant commercials and financials,
Prior experience with stock, Epos, HR, and delivery systems.
Our team is the most important part of our business. We have a family environment at the cafe, with a culture set by us of hard work, loyalty and kindness. We see that culture filters from the top and need the new Operations Manager to lead with the same ethos.