Senior Operations Manager

An exciting opportunity has arisen for an experienced and highly-organised Operations manager to join us. As our Head of Operations you will be covering HR, IT, facilities, and governance support, and will be responsible for leading the day-to-day internal operations and business activities to ensure the smooth running of the Childhood Trust as well as supporting the delivery of the Trust’s new three-year growth strategy.

You will act as a strong team leader, who motivates and inspires a team, fostering and championing a positive organisational culture. You will join our friendly, hybrid team and be deeply passionate about our mission and vision. You will be someone who thrives in our small charity culture, which is collaborative, innovative and dynamic.

Key responsibilities:

Operations:

• Plan, lead and manage the operational functions of The Childhood Trust, ensuring alignment with the Trust’s mission, strategic goals and growth plan.
• Work with the CEO and the leadership team to develop and implement strategies and ways of working to achieve the Trust’s objectives.

Human Resources and People Development

• Lead the development and delivery of the organisation’s people strategy[LR1] [NM2] . 
• Oversee the Human Resources function, including recruitment, retention, performance evaluation, employee learning and development.
• Foster a culture of diversity, equity, inclusion, and collaboration, nurturing a positive and supportive working environment.

Compliance and Risk Management

• Ensure the Trust operates in full compliance with all relevant legal, regulatory, and ethical standards, including ensuring all staff have necessary training and DBS check requirements
• Identify potential risks and develop strategies to mitigate them effectively.
• Maintain the risk register.
• Maintain strong governance and adherence to best practices in charity management 

​Governance and Reporting

• Support the HR, Finance, Programmes and Fundraising teams, contributing to their work as required. 
• Produce an annual operational plan and monitor weekly, monthly, and quarterly progress against the plan.
• Develop and produce monthly management reports for the CEO
• Produce quarterly operational reports for board meetings.

IT and Office 

•  Coordinate IT support services, including m[HR5] anaging the setup of new starters on various TCT IT and digital platforms and channels.
• Lead on the office move, set up and management

Essential Skills and Experience:

• Senior-level experience, ideally within the charity sector, with a proven track record of driving operational excellence.
• Experience in managing and developing high-performing teams, promoting a culture of collaboration and continuous improvement.
• Experience in translating strategic vision into measurable outcomes and driving results.
• Strong commitment to employee development and growth opportunities.
• Experience managing Human Resources and IT functions.
• Demonstratable understanding of the charity sector

Personal Characteristics

• Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal and relationship-building skills, with a collaborative and inclusive leadership style
• Proactive and solutions-oriented, with a demonstrated ability to identify and resolve problems.
• Adaptable and flexible, with the ability to thrive in a dynamic and changing environment.
• Strong business acumen and strategic thinking, with the ability to align operational decisions with strategic goals.
• Committed to continuous learning and professional development, with a growth mindset.
• Ethical, with a high level of integrity and a strong commitment to The Childhood Trust’s mission, vision and values.

What we offer in return:

• Competitive salary
• Flexible working  
• 25 days annual leave + bank holidays 
• Excellent pension scheme 
• This is a hybrid opportunity, a blend of homebased and office working. Our office for this role is in London, Victoria and you would be expected to attend the office twice a week (Tuesday and Thursday). The role may involve occasional travel and attendance of events in the evening.

Application Instructions:

Please see the application pack for more details and apply via the link on Charity Jobs.

Applications will be reviewed on a rolling basis and interviews will be held from 12th June at our office in Victoria, London.