Address
Form of work
SalaryWe are seeking a dynamic Operations and Customer Service Manager with the capacity to review and evaluate processes for continuous improvement.
To thrive in this role, we require a personable individual with a genuine passion for both people and operational functions.
Responsibilities:
- Responsible for the management and development of the Operations and Customer Service Team including target setting, monitoring and appraisal
- Conducting thorough reviews of existing processes and executing changes and improvements
- Develop and maintain systems and platforms
- Efficiently managing day-to-day processes for sales and stock delivery to meet order requirements within established SLAs
- Generating and analysing financial statistics
- Produce relevant reports, interpreting data and implementing necessary actions based on findings
- Managing internal software projects
What we are looking for:
- Proven leadership skills
- Ability to define and implement processes
- Financial acumen
- Manage and audit business compliance with process (financial and stock management)
- Excellent interpersonal skills
- Ability to work under pressure
- Advanced computer skills including Microsoft Office (Word, Excel, Powerpoint and Access)
- Results driven
Details:
Title: Operations & Customer Service Manager
Salary: 50,000 - 55,000
Location: Finchampstead
Contract: Permanent, Full-time (Office-based)
Hours: Monday to Friday, 9am - 5pm
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
