Operations Manager

This forward - thinking company are seeking a dedicated and driven Operations Manager on a full-time, permanent basis. You will be responsible for overseeing all operational and day-to-day activities.

Suitable candidates must be able to work in a fast paced, high pressured environment.You will need to demonstrate experience of workforce management as well as operations management.

Key duties:

• Drive end to end strategic development, operational planning, and ongoing performance tracking of key revenue driving projects.
• Drive initiatives in the leadership team and through the business that contribute to the long-term operational experience.
• Manage and maintain projects against set timelines to ensure tasks and projects are accomplished successfully.
• Streamline and introduce practices and procedures to ensure the business is running efficiently.
• Effectively manage team leaders ensuring they are on board with the direction of the business.
• Delegate responsibilities as well as enforce all policies, procedures, standards, guidelines, training programmes and cultural values.
• Chair monthly staff meetings
• Upskill and develop team leaders to manage team and deliver on expectations.
• Assist the leadership team with monthly staff meetings which will include preparing and presenting the content.
• Reporting to leadership team on business Operations
• Undertake and deliver on Operational projects.
• Identify and drive KPIs across all relevant departments
• Review flow processes to drive service improvements
• Analyse data stats to drive decisions aligned with our business plan.
• Handling of client complaints.

Skills and experience:

• Proven experience in business growth strategies.
• Excellent leadership and proven team management skills.
• Excellent interpersonal and communication skills.
• Strong analytical data driven decision-making abilities.
• Experience of meeting goals and quarterly set objectives, committed to driving results individually and as part of a team.
• Excellent organisational skills coupled with great attention to detail and able to organise and influence teams.
• Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
• Empathetic and understanding of dealing with bereaved families whilst recognising and supporting team colleagues.

If you do not hear from a consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful