Operations Manager

We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. The service you will work in….This service provides accommodation-based support for male offenders and men at risk of offending. This service is primarily for offenders who have low to medium-level support needs leaving prison and preventing re-offending. The service can be used as either a step-up or step-down from other supported accommodation.Service users come from a variety of backgrounds and circumstances. The majority have been released from prison on Licence, effectively serving the final part of their sentence in the community, though we also work with service users on various Probation Orders and those on Bail. Referrals are made through a central referral system operated by London Probation. The service works closely with multiple agencies (probation officers, housing and benefits services) and provides support around substance misuse and accessing other health services.Approved Premises play an important role in rehabilitation and community reintegration for these men who are ready to move forward and build a positive future.Due to the nature of the role, this post is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).A day in this role looks li
ke….As an Operations Manager at Hestia, you will play a crucial role in our Criminal Justice Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:Modelling pro-social behaviour and attitudes, helping to create and maintain a positive culture of respect in all work inside and outside of the service with both clients and colleaguesDeveloping and overseeing systems, procedures and policies, to ensure all residents in the AP are managed to meet Ministry of Justice/National Probation Service (MoJ/NPS) requirementsActively encouraging and supporting psychologically informed practice and an Enabling Environment focused approachAll aspects of line management including recruitment, induction, scheduling, development and performance management of staffFollowing protocols, encouraging compliance and taking enforcement action as necessaryEnsuring that colleagues, multi-agency partners and management are informed and updated as necessaryParticipating in the NPS risk assessment and referral process for London APs.Managing Health and Safety within a high-risk settingEstablishing and maintaining effective representation at internal and external forums, e.g. MAPPAParticipation in on-call management cover for Hestia APs, including out of hoursEnsuring staff contribute to delivery of the sentence plan in conjunction with colleagues in probation, the police and other external agenciesSupporting and encouraging staff to design and deliver a range of purposeful activities including preparation, facilitation and evaluationEnsuring that all related administration is done in good time; that detai
led, concise and accurate records are created contemporaneously, that information is shared appropriately and that confidentiality is properly maintainedManaging financial aspects such as daily income/expenditure of Service Charge/ Petty CashDeveloping and recording effective outcomes, targets and performance measurementUsing initiative to identify and deal with additional tasks or issues as they arisePlease note that a requirement of this role includes providing out of hours on call cover to the Hestia Approved Premise. This is managed on a rota basis. On-call managers may need to travel to the services at short notice whilst on on-call duty and will therefore need to make decisions about what activities they can engage in outside work hours whilst on-call. A standard payment is made to all managers for their on-call duties.Why Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:Experience of working with offenders in a residential setting with particular emphasis on supervision, monitoring, encouraging compliance and enforcing sanctions where necessary.Detailed knowledge of the criminal justice system and National Probation Service and a clear understanding of the pathways to reduce re-offending and interventions that support these pathways.The capacity to maintain firm boundaries, using authority legitimately whilst working pro-socially and positively with people.The ability to receive, process and accurately record detailed i
nformation, sharing it with others as appropriate and within the framework of confidentiality.An understanding of the emotional and behavioural impact of trauma and the ability to work with people who may be display a range of emotions, behaviours and communication challenges.Experience of staff supervision or line management, including performance management and motivation techniques.Working knowledge of MS Office Applications and ability to draft professional, accessible written documentation for a diverse range of audiences.Ability to complete numerical calculations and interpret financial information.Knowledge and understanding of safeguarding issues and ability to address them appropriately.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.