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Salary Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
- Do you a background of Operations in a Manufacturing environment?
- Have you managed a team previously (our current team is 50 + temporary stuff)
- Do you have a passion and drive for continuous improvement and are keen to learn and grow within a true market leader?
If so read on!
Operations Manager
Department UK Operations
Reports to Head of UK Manufacturing
Location - Portal Mill factory in Melksham
Main Purpose of the job
To lead a multi-functional team across manufacturing/assembly/warehouse activities to ensure that the relevant productivity, quality and financial performance indicators are met.
To manage a team of people in line with specific systems and work practices – control of shift patterns, holidays, and absence, discipline and training requirements.
To continually improve the level of service through identifying issues, establishing root causes and putting in place process improvements.
To achieve target levels demonstrated by data on the following key performance measures:-
Quality
Internal / External PPM Cycle counting
Cost
Productivity
Inventory
Budget control
Reliability
Daily job completions
Lead times
Health & Safety
Specific responsibilities
- Implement the practice of continuous improvement through the principles of the Herman Miller production system to ensure the process meets customer demand. Monitor takt times and take the actions necessary to achieve them. Drive forward continuous improvement through training, coaching, development, measurement techniques and regular team meetings.
- To lead, motivate and develop the area and team to deliver excellent customer service.
- Schedule and execute production in line with our offset policy.
- Improve efficiency through managing labour levels, overheads and material spend.
- Conduct regular reviews of production levels with planners, and work with Operations Planning to contribute to forward capacity planning.
- Ensure all product is consistently manufactured to company quality standards and that all operating procedures are complete, accurate and conform to ISO9001.
- Ensure the compliance of the team with company health and safety standards through regular site inspections, training and risk assessments. Ensure adherence to safe systems of work by auditing departmental processes.
- Maintain standards of housekeeping within the area/department which reflect the highest world class standards of professionalism.
- Ensure new team members are fully inducted and develop training plans for all staff. Coach and develop the skills, techniques and experience of all team members through internal and external training and job rotation.
- Hold individual performance reviews with all team members at least once each year.
- Maintain employee motivation by communicating company performance and other issues through team meetings.
- Control of expense budgets in line with volume forecasts.
- To effectively implement and maintain the Environmental Management System in their area of control. To undertake audits of performance in their area of control and devise and implement effective and documented corrective and preventative actions. To control waste streams ensuring adherence to environmental initiatives including waste segregation and COSHH.
- Understand the commercial aspects relating to their business and act as a member of the manufacturing work team in implementing strategic plans and objectives for the function that will enable the Herman Miller business plan to be achieved.
Company requirements
Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own, employees, contractors and visitor safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999
Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.
Job Holder requirements
Education and experience
- Ideally 5 years experience in a fast moving manufacturing process environment having been responsible for some/all manufacturing activities.
- Experience in challenging the “status quo” and delivering effective and profitable change.
- Evidence of a truly customer focused approach.
- Experience in project management.
- A record in people management which demonstrates the ability to motivate ad galvanise people to embrace change and manage its consequences.
- Ideally Degree level qualification in a technical subject, or equivalent
Competences
- Exhibits the technical and operational skills required to achieve the role objectives. Candidates will have excellent man management skills, who leads by example and is able to adapt quickly and effectively to operational issues.
- Can demonstrate an understanding of lean thinking and Kaizen techniques.
- Highly professional attitude to the role and a clear understanding of its importance to the overall success of the business.
- Knowledge of modern manufacturing processes and techniques.
- Excellent innovative leadership, motivation and interpersonal skills.
- Change management skills.
- Can communicate clearly, both written and verbally.
- Ability to plan and hold business meetings to achieve required outcome.
- IT literate with a sound knowledge of computerised manufacturing systems.
Characteristics and personal qualities
- Is a natural leaders and team builder who listens, is sensitive to the needs of others and can create logical debate.
- High level of drive, initiative and assertiveness.
- Seeks to achieve results through others.
- Innovative and creative in devising solutions to problems and selling them to other members of the team.
- Motivates and develops staff through controlled delegation and supports them to achieve team and personal goals.
- Able to implement change and adapt to meet new challenges.
- Able to work under pressure.
- Is approachable, open, fair and consistent.
- Regularly appraises performance standards and takes corrective action as necessary.
- Is confident, optimistic and with the stamina and drive to meet targets and creates change as well as coping with sustained and changing job demands.
- Is flexible and able to embrace and cope with change.
- Accepts accountability.
- Is inquisitive and innovative.
- Self-disciplined and an effective time planner.
- Has common sense and is pragmatic.
- Has personal goals and is able to balance the work/home relationship.
- Is credible, can operate at all levels and creates the right impression.
- Possesses a sense of humour.
Company values
Leadership – leading by example
Purpose – energy and drive
Beliefs – integrity and trust
Design – problem solving
Connections – relationships
Growth – continuous improvement
Performance – achieve standards
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
