Operations Manager (Digital Marketing Agency)

Operations Manager (Digital Marketing Agency)

Location: Manchester or Edinburgh

Salary is in line with market rate + annual discretionary bonus + benefits

Space & Time is a progressive Growth Marketing agency, and proudly independent with capabilities spanning across digital media, technology, performance creative and training, from data strategy to omnichannel media planning and buying. Established in 2000 and with offices across the UK, including London, Surrey, Bournemouth, Edinburgh and Manchester, we partner with the top industry brands such as Facebook, Google and Microsoft and have won numerous industry awards, as we put customer experience at the heart of what we do.

Our clients work across a variety of sectors such as property, food & drink, health, pharmaceutical, e-commerce, charity, finance, sport & leisure and tourism. Our difference within growth marketing is driven by our talent’s ongoing pursuit of value, and our commercial mindset and business empathy.  What really sets Space & Time apart, is our people and our values. Space & Time are a team of professionals who are committed, inclusive, authentic and enterprising and are especially invested in the culture of our business and work hard to foster a flexible, enjoyable and supportive working environment.

The Role

We are looking for a tech-savvy Operations Manager. You’ll be the architect and the fixer for the agency. Astute and ingrained enough to spot opportunities for improvement and empowered to act upon them.

Working under the direction of the Executive Director | Operations but with a high degree of autonomy, you will work to ensure smooth integrations of the agency’s tools, processes, teams, and systems.  You’ll lead on specific projects whilst developing strong working relationships with key stakeholders across the business, understanding their challenges and identifying opportunities to ameliorate them.

Strong internal relationships with the Channel Leads and with senior Client Experience staff are essential, since any commonality of purpose or of process among the different teams will offer key areas for the Operations Manager to add value, likely in co-ordination with Client Experience leadership and their capacity to change Client Experience processes and influence client requirements.

Relationships & Tasks

• Reporting to the Executive Director | Operations, the Operations Manager will play a key role in the agency’s wider operations management.

• Supporting the Associate Director | IT & Security to ensure optimal and secure use of IT systems and support the roll out of new technologies as they become available.

• Working alongside the Finance & Compliance Manager to deliver appropriate, workable and compliant ways of working.

Key Duties and Responsibilities

• Controlling and diminishing operational risk to the business
• Identifying operational efficiencies that will increase profitability within the business
• Ensuring safe and optimal use of the agency’s resources (cars, offices, software)
• Contributing to the agency’s ESG agenda (carbon modelling and reduction; data security and governance)
• Working to ensure a new ERP (Dynamics 365 Business Central) is properly ingrained with the agency’s other platforms and its ways of working: seeking out and leveraging integration opportunities with Jira, Power Automate, Looker and biddable media platforms
• Working with the agency’s solicitors to overhaul the existing Terms and Conditions and templated SLA documents
• Support with work around lease renewals or office relocations
• Streamline the onboarding and offboarding of clients and staff
• Keeping policy documents abreast with the latest legislation and cost of living changes
• Ensure working relationships with external suppliers are efficient, compliant and smooth-running
• Working in concert with our Solutions Architect to identify efficiencies in recurring tasks across the business (for example, briefing, time sheeting, reporting)

Experience / Skills

• Proficient in Microsoft Dynamics or possessed of the capacity to adapt experience in a similar platform
• Experienced with Jira, SharePoint, Meta Business Manager, DV360, Google Ads, Looker, Power BI
• Comfortable working across multiple projects simultaneously and to tight deadlines
• A creative agency or media agency background
• Self-starting and curious: capable of identifying ways to add value and comfortable setting the agenda at least some of the time, but adept at working collaboratively
• Interested in or experienced in automations, integrations and AI

Space & Time is on a transformational growth trajectory, and we would love to take you with us!

To apply: Please submit a CV and covering letter outlining your interest in the role, as well as your salary expectations and notice period. Candidates will be considered as they apply.

At Space & Time we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Space & Time is a Disability Confident Employer and we encourage applications from candidates with disabilities.

If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on
​or email which you can find on our company page.

Employees benefit from: 

• Hybrid working
• Flexible working
• Company pension scheme
• Private dental and healthcare
• Discretionary bonus scheme
• Generous holiday allowance
• Quarterly funded socials
• Award winning Inhouse Space Academy training and development
• Difference Days/Volunteering days