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Form of workWe have an exciting opportunity to join a leading Domiciliary and live-in care provider, within an Operations Manager role.
You will support growth through the successful implementation of the business model by driving:
• Operational efficiencies
• Embedding of processes and systems
• Identification of process and system improvements
• Supporting Key Players with operational best practice through workshops and peer settings, and through training on all aspects of the model including networking, use of systems, scheduling, recruitment
Duties Include:
• Being immersed in all operational aspects of the offices on an ongoing basis and being fully competent in utilising operational systems
• Working with head office colleagues to ensure that training, system development and wider support reflects the operational reality of the network.
• Implementing and improving operational excellence and ensuring high quality operational delivery which returns value to the business in commercial results and customer satisfaction.
• identifying and sharing best practice
• embedding new services (Healthcare at Home, Live In care, nailcare) - including operational processes and systems
• standardising the Care Professional onboarding and retention experience through the implementation of best practice
• Supporting Key Player onboarding and development
• Working with offices to optimise the use of operational systems including by delivering systems training where relevant.
• Providing intensive 'troubleshooting’ support to an office where significant issues have been identified around systems usage.
• Participate where appropriate in workshops and events.
• To always uphold and promote the core values of the company
• Keep abreast of wider market developments in the home care sector and the competitive environment.
What we need:
• Level 5 or equivalent (or working towards) in Health & Social Care
• Three years of care management experience ideally in a domiciliary setting
• Designing and implementing operational processes
• Identifying process improvements
• Must possess a valid driver’s license.
• Excellent verbal and written communication skills
• Excellent interpersonal and influencing skills
• Excellent organisational skills and attention to detail
• Strong problem-solving skills in real world situations
• Ability to prioritise tasks and deliver on goals and deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to learn and master a range of operational software systems across different business functions.
• Proficient with Microsoft Office Suite or related software
• Excellent active listening and presentation skills
• Resilient when dealing with challenges
The package for the role is negotiable on experience but we envisage the package will be between £40,000 - £50,000
If you have the right experience please apply immediately to be considered for this fabulous vacancy.
