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Form of work
Salary Overview:
Join us as an Operations Manager at Wave, where you'll lead the charge in delivering impactful campaigns.
Living by our mantra of Well-built campaigns, Awesome people, Value-add mindset, and Exciting interactions, you'll be at the forefront of success.
Key Responsibilities :
Managing Relationships
Skills :
What’s in it for you?
Join us as an Operations Manager at Wave, where you'll lead the charge in delivering impactful campaigns.
Full time Mon-Fri, Permanent contract
Salary : up to £43,000 (depending on experience)
Location : Manchester and surrounding areas ( Hybrid )
Living by our mantra of Well-built campaigns, Awesome people, Value-add mindset, and Exciting interactions, you'll be at the forefront of success.
Your role involves managing, motivating, and developing the Operations Team, ensuring seamless day-to-day services. With hybrid working options, including office and home, and occasional travel, a strong Grocery field background is a must. Your experience in managing and developing teams across various services, coupled with a robust field network, will be key to your success.
Key Responsibilities :
Managing Relationships
- Develop and maintain a strong network
- Ensure clear deliverables and expectations align between Account Managers and Wave.
- Accountable for overall delivery, demonstrating added value to clients.
Managing Operations
- Lead, develop, and motivate the Operations team, enhancing project management skills.
- Oversee client activities, ensuring effective planning, briefing, reporting, and invoicing.
Execute Operational Plan & Strategy
- Execute SLAs, objectives, and targets with clients and the Wave team.
- Review and evolve suppliers, pricing and benchmarking.
Deliver Best in Class Reporting with Pace and Urgency
- Work with the Wave Operations team to create and evolve a top-notch reporting suite.
- Maintain clear quality control within the reporting suite.
Budget and Income Management
- Ensure relevant reports are up to date for finance
- Manage accurate and timely invoicing, cost control, and identify efficiencies where appropriate
- Deliver Year on year tracking of performance against forecast
Skills :
- Proven track record of developing partnerships
- Strong knowledge of retailer stores and financial acumen.
- Flexible, proactive, and organized with excellent communication skills.
- Problem-solving and project management skills are essential
- Strong desire to understand and exceed expectations with the capacity to manage a busy workload with high productivity
- Good understanding of Excel and PowerPoint along with strong administrative and analytical skills to a high level of accuracy
What’s in it for you?
- Here are just a few of the reasons our colleagues love working here:
- SMART Working, 40 hours Monday- Friday
- We champion equality & inclusivity and are passionate about creating a workplace that promotes and values diversity.
- On top of your 25 days holiday per annum + flexible bank holidays you can purchase additional annual leave up to 5 extra days per annum
- Family-friendly policies & support such as enhanced maternity or paternity pay, enhanced adoption pay, carers leave & parental leave
- Plus, lots of amazing discounts, financial & wellbeing support via our EAP, life assurance, enhanced sick pay
- We encourage flexibility, life outside of work and a healthy work/life balance so take advantage of our smart working policy
- Annual pay reviews and access to early pay
- Fantastic progression opportunities across Avidity Group
If you're ready for a dynamic role with Wave, apply now to be part of our innovative team!
