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SalaryWe have a brilliant opportunity for a new Operations Manager to join our Property Team. This role will be covering the Maintenance & Building Adaptations functions.
Due to the seniority of this role applicants must have either an appropriate professional housing qualification or have a willingness to study towards this.
An essential portfolio role of our wider Property Team, you will be responsible for ensuring a safe and high quality customer experience for all of our residents and customers. You will need to lead, direct, procure and manage contracts undertaken by Wythenshawe Works as assigned by the Head of Property providing a comprehensive service to customer standards.
You will operationally be leading a team of high performing technicians carrying out maintenance works as well as surveyors who carry out pre-inspections of occupied homes ensuring that all works are completed in accordance with WCHGs high standards.
This role works as part of the Property management team in the development of the teams and its plans and priorities to deliver a modern, efficient and effective customer focused maintenance service.
You will required to assist the Out of Hours service on a rota basis advising on complex and technical issues as well as ensuring that weekend and evening services operate smoothly
Main responsibilities include but are not limited to:
- To actively participate in the development of property services.
- Lead and manage the Support and Adaptations Service, ensuring that the systems and practices in place deliver a responsive, respectful and reliable service.
- To contribute towards the continuous improvement of all services undertaken by WCHG.
- To ensure the ‘in-house’ service delivers against financial and performance targets with a clear business/service plan for continuous improvement and service enhancement to WCHG.
- To work as part of the Property Services management team developing the teams, plans and priorities to deliver a modern customer focussed service integrated with other parts of the organisation.
- Ensure opportunities to encourage local labour initiatives and construction related training schemes are maximised.
- To assist in the review strategies to meet WCHG’s aim with regard to the improvement and maintenance of its stock of housing.
Each member of the property services Management Team (MT) will be allocated a “management portfolio,” which they will be asked to lead for property. The composition of the portfolios and the allocation of deliverable outcomes will be subject to regular review.
In order to undertake this role to its fullest, you will require the following key skills, knowledge & experiences;
- Housing Management qualification regulated by Ofqual equivalent to Level 4 or 5 within the requirements of the Social Housing (Regulations) Act 2023; or Diploma in Housing; or a foundation degree from the CIH; or willingness to study.
- Management qualification ILM level III or similar.
- Experience of working in the housing sector in management roles.
- Experience of delivering a successful in house repairs & maintenance service including Voids.
- Knowledge of building construction, maintenance and repair techniques and associated resources.
- Knowledge of national legislation and regulation of the housing sector.
- Budget and financial planning skills.
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
- Enhanced Pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
- Car Lease Scheme, Cycle to Work scheme*
- Volunteering days in the local community
- We offer a Salary Sacrifice Pension option*
- Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
