| Company | Trafalgar EntertainmentSee more |
 Address | London, England |
 Form of work | Permanent |
 Salary | £30k-£40k |
| Category | Advertising & Marketing |
Job description
- Ensuring that each and every customer and member is treated with exceptional care and attention from the moment of arrival, throughout their visit and beyond. The Operations Manager will be the face and voice of the venue and will need to comprehend the customer's every need to create a truly premium individual experience.
- Developing, managing, and improving all areas of the business ensuring impeccable standards are implemented and maintained.
- To lead the venue's Buildings and Maintenance functions, ensuring that the building, facilities, and grounds are managed and maintained to the best possible presentation, safety and compliancy standards and within agreed budgetary parameters.
- Leading and motivating the venue management team and being the final point of escalation on all matters.
- Creating and working to ambitious but achievable budgets, forecasts and KPIs, along with the compilation and distribution of financial reports to appropriate departments, ensuring effective monitoring and feedback
- Support the development of membership strategies in line with KPIs.
- Create managements rotas and oversee payroll.
- Collaborate with central HR to recruit and select the right talent to drive the business
Inducting and training the venue management team, setting objectives to ensure adequate levels of training and development. - Overseeing, and managing all private hires and event management as required.
- Ensuring the venue is compliant and up to date in all areas of Health & Safety and all licensing and legislative requirements.
- Providing a safe, respectful, and inclusive space for all staff and customers
- Liaising with central support functions, external cinemas or and trade bodies on all matters relating to the successful operation of the cinema
- Establishing and maintaining relations with the local community, local businesses, local law enforcement and local media and ensuring that those relationships are shared within the venue management team.
Refer code: 3054356. Trafalgar Entertainment - The previous day - 2024-03-22 21:52
