Operations Manager

Riverside Works is an industry leading design and manufacturing company specialising in the production of bespoke awnings for commercial use. Based in London and home to four of the UK’s most recognised awning retail brands, Riverside Works has been revolutionising the modern commercial awning for many decades. This is one of the key reasons for us being the preferred choice of design studios, architects, and independent businesses and why demand for our unique product now extends across the world. We believe anything is possible, and in creating new awning concepts or investing in technical improvements to improve performance, we strive to make it happen.

About the Role:

Riverside Works is looking for a dynamic individual to support our growing operations team, enabling them to better advise our customers in their pursuit of the perfect awning solution. Supporting our manufacturing, office and fitting teams, the coordinator will be key in making sure our customers receive exactly what they have ordered as quickly as possible.

Main Responsibilities:

As the Operations Manager your day-to-day duties include but are not limited to:

• Tracking open projects ensuring they are managed correctly and they are on track with manufacturing.
• Booking on orders for installations / deliveries.
• Monitoring progress with installers daily.
• Issuing job sheets and report to installers.
• Updating and managing of documents and activities in both our CRM and Dropbox systems.
• Keeping track of incoming shared mailboxes to ensure customers are managed correctly.
• Updating and maintaining current policies.
• Coordinate with suppliers to optimize transportation and reduce costs.
• Foster a positive work environment, promote teamwork, and provide guidance and support to staff.
• Work closely with the sales and customer service teams to address customer inquiries and ensure customer satisfaction.
• Managing weekly time sheets for payroll.
• Hiring new staff and overseeing current staff within the operations team.

Necessary Skills:

• Good knowledge of Microsoft Office Suite (Particularly with Excel and Outlook).

• Project Management experience (dealing with multiple small projects at one time).

• Very high attention to detail.
• Proactive

• Comfortable talking with people of varying levels, liaising with Directors, Managers and Staff members from multiple different companies.

Ideal Candidate:

• Experience with CRM systems.

• Enjoys problem solving and out of the box thinking.

• Has some installation / manufacturing / design knowledge.
• Proven experience in operations management, preferably in the manufacturing or construction industry.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Managing: 1 year (preferred)

Ability to Commute:

• London (required)

Work Location: In person