Operations Manager

Company description:

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

Job description:

You will be responsible for:

• Manage operational performance in accordance with service level agreement
• Strong technical skills in Hard FM, with working knowledge of building services systems
• Excellent planning and organisational skills for programming and managing works and services
• managing multiple buildings and travelling across the region (6/7 sites)
• Adhere to putting people to work safely
• Managing relationships with Customers to achieve high levels of customer satisfaction
• Be the point of escalation in respect of all customer issues. Managing the annual customer satisfaction survey and dealing expediently with all actions
• Manage budget and review profit and loss for effective delivery within contractual requirements
• Ability to develop and implement policies and operational systems and procedures
• Provide oversight and direction to the employees within your zone by the organisation's policies and procedures.
• Manage supply chain to ensure works are carried out on time and in budget.
• Ensure compliance with relevant Health and Safety legislation and Amey Health and Safety Management system. Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc

We want to hear from you if you have:

• Knowledge of the management and provision of Hard & Soft FM services for a multi-site operation 
• Technical background in Hard Services
• Strong people manager with experience with meeting regularly senior clientele
• Strong background in Health and Safety
• Excellent planning and organisational skills for programming and managing works and services
• Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources
• Ability to manage work priorities in a rapidly changing environment
• Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft office
• NEBOSH or IOSH also IWFM level 3-4
• Holds a full UK Driving Licence

Profile description:

Your new role:

We have a fantastic opportunity for Permanent Operations Manager to join our Dumfries and Galloway school’s account.

This role is on site based.
The role involves overseeing the school's facilities, including both physical services like maintenance and soft services like customer support. You'll work with the Account Manager to plan and carry out strategies for managing assets. This involves meeting financial goals by managing budgets well. You'll collaborate with different teams to make sure everything runs smoothly, focusing on areas like maintenance, customer service, and data management. Building good relationships with stakeholders is also part of the job.

Amey delivers facilities and estate management services to the Dumfries and Galloway Schools Private Finance Initiative across an estate of 12 schools.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.

The standard hours of work are 37.5 hours Per Week

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

We offer:

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.
• Car/Allowance