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Form of work
SalaryWe're delighted to offer an exceptional opportunity for an Operations Supervisor on behalf of our esteemed client. This key role is instrumental in optimising the efficiency and effectiveness of their freight forwarding operations. Ideal for a proactive leader, this position is a gateway to make a significant mark in a dynamic, fast-paced environment.
Key Responsibilities:
- Lead the operations team, ensuring exceptional training and support.
- Collaborate with the Operations Manager to enhance operational processes.
- Facilitate the growth and efficiency of the team through effective cross-training.
- Manage financial aspects, including cost control and revenue generation.
- Oversee international consignment planning, ensuring adherence to client specifications.
- Handle the full cycle of export and import shipments, including customs entries.
- Monitor outbound movements, manage invoicing, and job costing.
- Maintain effective communication with global offices and partners.
- Achieve company KPIs in Data Quality and PM query resolution.
- Implement client-defined operating procedures, manage transport deviations, and supplier relations.
- Prioritise exceptional customer service and relationship building.
Minimum Requirements:
- Profound operational knowledge in Airfreight, Ocean Freight, and Road freight.
- Advanced ICT skills, particularly in Excel.
- Strong communication skills, professional demeanour, and ability to work under pressure.
- Enthusiastic, adaptable, and well-organised.
- Flexible working hours during peak periods.
