Operations Support Manager

Job Title:   Operations Support ManagerLocation:   YorkshireJob Type:  Permanent – Full TimeSalary: £13 per hourWork Pattern: Full Time  About FRGAt First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.Why FRG?Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence. Key Responsibilities:To lead and develop security officers in the north region, carryout welfare visits, and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externallyTo create a professional environment which enables our field-based colleagues and customers, to feel close to the FRG team wherever they are locatedContribute towards operational service delivery across our northern portfolio, to a ensure safe and efficient operationEnsure that FRG’s Health and Safety culture is at the forefront of our people’s minds and also that our services are delivered safely and in line with legal and regulatory complianceEnsure that the whole team has an awareness of the companies SHEQ policiesTo coach the security officers to ensure that they are self-developing, providing the best level of service to our customers, following process and procedures, and working effectively as a teamTo ensure that all team members complete all mandatory induction and training materials in advance of agreed timescalesTo deputise for line management as and when required Requirements:Essential: A flexible approach to the working week, ensuring the operational needs of the region are metprior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teamsMust have a SIA CCTV Licenceexcellent customer service skillsthe ability to work on own initiative and as part of a teamproficient IT skills with an intermediate level of MS Office fundamentalsexcellent organisational skillsthe ability to thrive under pressurethe ability to contribute to team goals, and work calmly and efficiently under pressureto be adaptable, flexible, with a positive attitudea desire to learn and developto hold a valid SIA (SG or DS) Licenceto hold a full UK driving licenceBenefitsCompany vehicle and fuel card supplied.UniformFree healthcare package which includes access to EAPIndustry-leading pay ratesDeath-in-ServiceCompany Pension SchemeHigh-street discountsContinuous professional developmentReferral Scheme - £100 voucher for every successful referralHoliday allowance of 5.6 weeks per year pro-rata Equal Opportunity Employer:FRG is an equal opportunity employer, promoting diversity and inclusion.Connect with Us:Follow us on LinkedIn at First Response Group for updates and insights into our work.Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.