Operator Relationship Manager

Job Title:

Operator Relationship Manager

Line Manager’s Job

Head of Operator Relationships (Europe)

Division

SBC Events

Department:

Relationships

Core hours:

3 days office, 2 days remote work

Mon to Fri 9am-6pm, but must be flexible around events in global markets

Compensation:

up to £40,000 plus bonus of 5%

Based:

UK or Europe (Remote working)

Business travel:

Travel to European events and potentially Americas events

ABOUT SBC

SBC connects people and companies to drive business within the sports betting, iGaming and payment industries through its global events, media and advisory business.

SBC is part of the Sport Global Group of companies. Headquartered in London, the group has over 130 employees across Europe, the US and Latin America. With ambitious expansion plans, SBC is a high growth and innovative company focused on customer commitment and quality.

SBC EVENTS organise live B2B sports betting and iGaming events for a worldwide senior executive audience with a focus on industry-leading product showcases, content and networking opportunities.

SBC MEDIA employs over 15 full-time journalists and publishes more than 100 stories daily across nine industry-leading news websites with a focus on sports betting and iGaming news: sbcnews.co.uk, sbcamericas.com, sbcnoticias.com, casinobeats.com, slotbeats.com, gamblingtv.com, lotterydaily.com, paymentexpert.com, insidersport.com, sbcdirectory.com,
and the SBC Leaders Magazine.

SBC LEADERS is an invitation-only membership of the industry’s most influential operators formed with a goal to bring the industry’s best together in order to share ideas, collaborate on major issues, push innovation, and elevate the overall image of our industry through the promotion of its achievements.

AFFILIATE LEADERS is connecting Affiliates and Digital Marketers across the world to share ideas, push innovation and drive change.

SBC ADVISORY PARTNERS is the consulting and intermediary service for sports, fintech, sports betting & iGaming organisations that is focused on market insight. Its highly experienced and connected team has deep industry roots built through its global conferences and media reach.

ABOUT THE OPPORTUNITY

At the core of our business are the relationships we've built with buyers in our industry. That's why we're assembling a team of incredibly talented individuals whose main mission is to nurture and uphold these relationships. This team is the heartbeat of our business, collaborating with every department to ensure that these crucial connections remain the driving force behind everything we do. Join us in shaping the heart of our success

As SBC continues to grow, we are expanding our Operator Relationships function in the company to actively engage and deepen our relationships with sports betting and iGaming operators. They represent key accounts and participants at SBC’s events, conferences, media services, and advisory business. We aim to continuously enhance our Operator Relationships and ensure that we have a thorough understanding of their key staff and business goals. This ensures we provide maximum value to them through our events, content, and networking opportunities

The ideal candidate will have a background or interest in the betting and iGaming industry, particularly in customer service and/or account management. You should be passionate about building relationships, skilled in building knowledge-based partnerships, and adept at asking consultative questions. Strong organisational skills are a must, as you'll be working with a large database of operator accounts and contacts

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Build and maintain the best possible relationships with your key operator accounts with the aim for SBC to maximise the value of those relationships across our events, conferences, media and advisory business.

• Work with this pipeline of key operator accounts ensuring you hit agreed KPIs for their participation and attendance at all the relevant SBC Events
• Build and maintain detailed profiles for each operator account in the CRM System, with knowledge of the key contacts in all functions (sports betting, casino, payments, marketing, compliance, tech/product, etc.) as well as all C-level contacts that are transparent and easy to understand for other team members
• Consistently utilise the company CRM System (Hubspot) keeping up to date records of operator contacts and communications.
• Work with the senior team to plan, execute and develop initiatives designed to open up new areas of the operator universe and bring them into the SBC community.
• Attend SBC Events and relevant industry events to maintain and grow your relationships with key operator segments.
• Ensure key operator accounts have a positive event experience. Collect and communicate feedback effectively after each event
• Work closely with the Conference Team to identify speakers among your key operator accounts.
• Work closely with the Marketing Team to ensure that operator attendee lists for each SBC Event can be published on event websites to improve the event marketing.
• Work closely with the Marketing Team around CRM updates and maintenance, and when necessary craft email communications that are relevant and engaging for key operator accounts, such as:
  • Maintain a rigorous schedule of social media and email comms.
  • Assist in preparation of outreach materials.
• Work closely with the Sales Team and Customer Success Team by utilising Operator Relationship account profiles to grow and manage operator information relevant for the Sales Team, and thereby assist with initiatives such as matchmaking with suppliers / sponsors and commercial strategies to sell to operators interested in SBC’s products and services
• Work closely with the Events Team to share and discuss relevant information from Operator Relationship accounts that can help improve SBC events, and at the same time encourage your operator accounts to nominate themselves for SBC Awards
• Work with SBC Media journalists and editors to identify opportunities to engage key operator accounts in media coverage, with an eye to providing value to the operators while generating compelling editorial content.

• Listen for and identify operator needs that may be met by SBC Advisory Partners and make introductions to generate new business.

ABOUT YOU

You must have:

• Experience in account management and/or customer service or relationship building.
• Experience working with CRM systems or an understanding of CRM best practices.
• Great organisational skills.
• The ability to communicate confidently, both through speaking and writing with clients at all levels of an organisation, as well as with your colleagues.
• The ability to research and keep on top of developments in the industry (an interest in the industry will help).
• Ability to work as part of a team.
• Experience with Google Drive/Docs, and/or Microsoft Office.

It would be nice if you had:

• Fluency in Spanish and / or Portuguese.
• Some knowledge of the sports betting and igaming industry.

Please answer the additional questions as part of the application process to be considered for this opportunity

WHY SBC

• Work for a high growth and exciting news, media and events company across the fast pace sports betting and iGaming industry
• A comprehensive benefits package including
  • Private Healthcare Plan (Vitality)
  • Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
  • Income Protection (Canada Life)
  • Life Assurance (AIG)
  • Employee Assistance Programme and Employee Support Programme
  • Company Sick Pay
• 21 days annual leave in addition to 12 Company Days Off (these generally include include all Bank holidays and an annual Christmas shutdown period)
• Travel the world for events in some of the worlds most sought-after locations and venues