Address The successful post holder must be able to work within an extremely busy and demanding environment providing an efficient administrative service to the Department. Accuracy and attention to detail are a must.
You will be required to deal with telephone queries from both professionals and the general public and you should be able to communicate clearly and professionally at all levels, at all times.
Applicants should enjoy working in a busy environment; You will need to be organised, enthusiastic and dedicated with excellent interpersonal and time management skills .
The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.
The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The postholder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area are efficient, with all patients and visitors greeted in a friendly and polite manner.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and medical secretaries to provide an accurate, efficient, professional and seamless service to patients and visitors.
To ensure patient case notes and clinic lists are available before the commencement of the clinic.
To check patient details are correct and amend or update details on the appropriate Patient System and in case notes when necessary in accordance to standards set by Information Governance.
Reception Function:
To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients’ data is recorded accurately.
To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.To be responsible for cashing up, closing outpatients clinics within 24 hours.
To adhere to the Trust Access Policy
General Function:
To assist with changes to workflows with new I.T. systems implemented.
To liaise closely with Patient Appointment Centre (PAC) to ensure effective communication with regards to the appointments system.
To be able to prioritise and demonstrate good time management.
To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
