Oracle Ebs Financials Support Engineer

Oracle EBS Financials Support Engineer

Whitehall Resources require an Oracle EBS Financials Support Engineer to work with a key client on an initial 6 month contract.

*This will be an ad-hoc part time support role – working 0-20 hours per week on a flexible basis. This can be worked alongside other contracts/projects.

*Candidates will be required to work on EST time zone for this position.

Oracle EBS Financials Support Engineer

Position Summary:
The role of the Oracle EBS Financials Senior Support Engineer is to provide exceptional remote-based support for mission-critical EBS applications, as part of a global customer support team. The position is responsible for researching, troubleshooting and resolving issues across multiple EBS modules for the company’s clients, who use Oracle EBS applications (11i or R12).

Essential Duties and Responsibilities:
* Provide remote-based functional support for multiple EBS Financials modules (GL, AP, AR, CE, eTax, and FA)
* Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality, then develop an action plan to resolve issues via remote client connectivity or collaborative web meeting
* Work closely with end users to understand their issues and deliver a consistently high-quality customer experience
* Replicate reported issues in non-production environment, as needed, for troubleshooting
* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
* Provide new or modified application configuration to resolve incidents
* Advise end users on application functionality and capabilities
* Create SQL scripts to identify, analyze and correct data issues
* Collaborate with team members in a virtual team environment to extend field experience to different client situations

Experience
* 10+ years experience with Oracle Financials (11i and R12), including multiple full life-cycle implementations
* 5+ years experience supporting users of Oracle Financials application (11i and R12) as a member of a support organization
* Expert-level understanding of application functionality, end-to-end business processes, and underlying data flow of Oracle Financials (AP, AR, CE, e-Tax, FA, GL), and how they integrate with other Oracle applications (INV, OM, PJB, PJC, PO)
* Expertise in SQL and PL/SQL for Oracle to facilitate analysis and resolution of issues
* Knowledge of Oracle maintenance/patching mechanics and EBS architecture
* Demonstrable history solving complex problems across multiple Oracle Financials modules

Skills
* Superb trouble-shooting skills and tenacity in problem solving
* Passionate focus on customer support and the ability to build long term, successful working relationships with clients
* Strong knowledge of key application functionality, tables and relationships
* Deep knowledge of Oracle EBS customization/extension methodologies
* Excellent interpersonal, presentation and communication skills – verbal & written
* Attention to detail and the ability to learn quickly
* Extreme focus on client satisfaction
* Ability to work calmly and professionally in high pressure situations
* The ability to work remotely from a home-based office in a virtual environment

Education
* Bachelor’s Degree in computer science or related field or equivalent experience

Desired Qualifications
* Extensive knowledge of multiple EBS modules across releases (11i, R12.1.X, and R12.2.X), including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
* A consulting background, while not mandatory, would be useful
* Experience with localizations and global implementations would be an advantage

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resourcesare an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.