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The Customer Service Representative is responsible for managing customer quotes, accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution. This role will deliver an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. Partner with Operations, support departments to enhance customer experience and EMEA Commercial Ops’ strategic and operational goals to achieve our revenue goals.
This temporary position for 6 months as a start, will be a part of the Customer Service team and will be located in Barcelona as a hybrid role. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
In this role, you will have the opportunity to:
- Maintain customer direct contact and being a close Business Partner with Sales Organizations to fully support the Sales and Marketing strategies and the business growth.
- Team up with other functions to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Being a part and support a culture of collaboration, accountability, and high-performance.
The essential requirements of the job include:
- Experience in Order Management and customer complaint handling with excellent data entry skills to review quickly and accurately input data.
- Demonstrate ability to resolve customers enquiries proactively and quickly, maintaining a high level of customer satisfaction.
- Fluent in Polish and English, with strong written and verbal communication skills. Any additional language is a plus.
It would be a plus if you also possess previous experience in:
- Experience with ERP systems such as SAP and SFDC
- Operated in a fast-paced environment.
- Experience in working with problem solving methods.
#LI-hybrid
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
