Address
Form of workOrder Processor
Location: Camberley
Salary £24,000-£27,000
Hours: Monday to Friday, 8:30am-5:30am
My client who are based in Camberley are seeking a Order Processor to join their team. My client are a leading FMCG food related company who can offer good career prospects and other benefits. To apply for this position you will need excellent communication skills, attention to detail and experience within a similar role
Daily Duties
Maintain and execute a robust and efficient flow of Customer orders through the Company’s sales ordering system, Dispatch partners, International logistics/shipping and Clearance into NI and Irish ports.
Communicating with Customers by E-mail, Apps and Phone End to End Sales Order Processing
Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as our Imports team, to ensure timely order fulfilment.
Point of contact for the Sales Team out in the field
Answer customer calls, enquiries, complaints in a timely manner
Lodging orders in Sage 200 amending accurately as required
Timely track and tracing to ensure rapid dispatch
Liaising with Dispatch, Couriers, freight forwarders, clearing agents and haulage companies
Investigation of Credit requests, Raising of credits and collection notes within set KPI timescales
Build and maintain strong relationships with customers by providing exceptional customer service.
Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
Ensure stock requirements for the office are ordered in a timely manner
Key Skills
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Effective communication and interpersonal skills.
Proficiency in MS Office Suite, particularly Excel /Sage
Ability to work independently and collaboratively in a team.
Strong problem-solving abilities.
Ability to prioritize tasks and work under pressure.
Knowledge of CRM software and sales tools is a plus.
