Order Processor / Customer Service Administrator

Order Processor / Customer Service Administrator

Great work / life balance!

Swinton

GBP22,000 - GBP25,000

Our client, a supplier of FMCG products to a global customer base now has an excellent opportunity for an Order Processor / Customer Service Administrator to join their friendly team in Swinton.

Overview of role:

• To raise, manage and invoice all orders for the UK sales team
• To raise, manage and invoice all UK transport
• To support the UK sales team with all their customer enquiries, new line forms, item details and any additional requests
• To liaise directly with customers with all orders and queries

Duties include:

• Raise all orders on SAP system received from UK sales team and UK customers
• Manage all UK orders raised on the SAP system - including back orders / customer forecasts
• Liaise with customers and sales team with all order updates and support where required
• Update SAP system with open orders to delivery notes once goods have left the UK Warehouse
• Update SAP system with open delivery notes to invoices once POD is available on the transport website
• Manage EDI systems for all customers when required
• Raise all transport orders on the transport system, sending pallet labels to the warehouse and tracking the orders when the goods are due to be delivered
• Working closely with the transport company to ensure deliveries are complete and helping with any queries
• Working closely with the warehouse sending all orders and ensuring that all days are within the daily picking limit
• Supporting UK sales team for orders delivered within the UK, completing all requests, new line forms, item dimensions and general queries
• Investigate UK orders over-deliveries / shortages where applicable
• Process invoices and credit notes where applicable for all UK orders

The successful candidate will be an experienced administrator - candidates from a supplier to retail will be of particular interest!

Apply online or for further information contact one of our specialist consultants quoting reference: NJR14528