Outbound Collections Agent

Job Title: Outbound Collections Specialist
Salary: £24,000 per annum
OTE (On-Target Earnings): Up to £35,000 per annum
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM

Key Responsibilities:

1. Collections: Proactively contact businesses and individuals to recover outstanding parking fines.
2. Negotiation: Employ effective negotiation techniques to secure payments and establish mutually agreeable repayment plans.
3. Documentation: Maintain accurate and up-to-date records of all communication, payment arrangements, and debtor information.
4. Compliance: Ensure adherence to all relevant regulations and ethical standards in debt collection practices.
5. Customer Service: Provide exceptional customer service by addressing inquiries and concerns with professionalism and empathy.

Requirements:

1. Experience: Minimum of 6 months in an outbound B2B collections role, demonstrating success in outbound.
2. Communication Skills: Excellent verbal and written communication skills with the ability to articulate payment terms and negotiate effectively.
3. Resilience: Ability to handle rejection and maintain a positive attitude in a challenging environment.
4. Organisation: Strong organisational skills with attention to detail in managing multiple accounts simultaneously.
5. Team Player: Collaborative mindset to work effectively within a team-oriented atmosphere.
6. Adaptability: Willingness to adapt to changing processes and procedures in a dynamic work environment.
7. Ethical Conduct: Demonstrate a high level of integrity and ethical conduct in dealing with debtors and colleagues.

Benefits:

• Competitive base salary with the potential to earn attractive commissions.
• Ongoing training and professional development opportunities.
• Comprehensive benefits package, including health insurance and pension plan.
• Positive and supportive working environment.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.