Company

Utility Collections LtdSee more

addressAddressPoulton-Le-Fylde, Lancashire
type Form of workPermanent
CategoryAccounting & Finance

Job description

Credit Control Agent

  • £25k to £31k + Bonus
  • Poulton le Fylde, FY6 8JX
  • Office based

The role of Credit Control Agent:

  • Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
  • Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
  • Negotiating and processing payments, or discussing and governing payment plans to fruition
  • Identifying any potentially vulnerable customers and adapting your approach accordingly
  • Identifying non-compliant customers and escalating their cases to the next operational step
  • Achieving both Management and Client led KPI’s
  • Account Managing your own portfolio throughout

The ideal Credit Control Agent:

  • Organised and able to follow processes to deliver a high and consistent service
  • Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
  • Ability to stay calm under pressure and deliver accurate, factual information
  • Well-presented and approachable
  • Good communication & telephony skills
  • Motivated to plan and efficiently manage own workload
  • Proficient in Microsoft Office, and able to adapt to custom built CRM
  • Experience within debt resolution and collections environment (Preferable but not essential)
  • Experience within utility industry (Preferable but not essential)

About the Company:

Your experience of being a telephone-based Collections Agent has probably felt transactional to this point, it’s repetitive and the experience can be tough.

It’s different at Utility Collections, we are a fast-growing debt recovery scale-up.

We partner with energy suppliers and their customers become our clients. Those business energy consumers are usually facing pretty unique circumstances and you’ll need to take a consultative approach to work here.

Refer code: 3381352. Utility Collections Ltd - The previous day - 2024-05-24 16:15

Utility Collections Ltd

Poulton-Le-Fylde, Lancashire
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