Outbound Collections Specialist – (Utilities / Energy)

Ref: 14593Role: Outbound Collections Specialist – (Utilities / Energy)Location: Leicester full time and part time positions availableSalary: £25 -30k plus competitive bonus structureSummaryDo you have at least 2 years Outbound Dialling Collections or Outbound Sales experience in either B2B or domestic customers environments? If so, we are partnering with a well-established growing Energy Supplier looking to expand their team, responsible for collecting outstanding debt. You will specialise in helping higher-risk customers become debt free as quickly but sustainably as possible. You will optimise commercial outcomes and customer experience. So, if you are a credible, professional, high-energy individual who is target driven enjoys being on the phone then this is the job for you. Help our client to redefine standards in the Energy Collections B2B industry.Responsibility* Making high volume outbound calls to B2B customers* Calling B2B customers - 80% outbound, 20% inbound calls* Having lots of great conversations with customers in debt, all day, every day* Collecting debts over the phone* Resolving obstacles to customers becoming debt free* Accurately tracking your own performance* Actively liaising with other debt functions if joint solutions are requiredExperience* 2 years plus of outbound dial experience* Focused – You have the drive and self-discipline to make high volume outbound calls and have great customer conversations.* Negotiator – You already have effective telephone and negotiating skills* Assertive not aggressive – respectful and highly professional manner* Target Driven – You’ll relish being performance managed to outbound dial collection targets* Achiever – You understand the difference between effort and success* Great communicator – Highly confident on the phone talking to customers